Brand Certified
Dunkin'
4.0(317 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
1918 Wilbraham Rd, Springfield, MA
01129, United States
Certified by Dunkin' • Mar 01, 2026
(413) 783-1403
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
4.0
317 reviews
5 stars
171
4 stars
64
3 stars
35
2 stars
14
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with mobile orders and specific drink requests.
Cleanliness
The cleanliness of the location is inconsistent, with some reviews noting cleanliness while others mention unsanitary conditions.
Speed of Service
Service speed is frequently criticized, with reports of long wait times in both drive-thru and in-store.
Product Quality
Quality of food and drinks varies, with some customers enjoying their orders while others complain about taste and preparation.
- HHHeavenlySkullJan 11, 20264.0Needed a slam “dunk” and found it here with all the added ingredients
- RSRichard ShoneJan 2, 20265.0Great experience!
- JBJus BDec 29, 20255.0One of the best around
- SCShanaya CrappsSep 27, 20252.0Because this isn’t my first bad experience at this location I felt the need to leave a review My husband and I stopped at this location expecting a simple coffee run. Apparently, that was asking too much, because we were met with terrible customer service. When we asked what donuts were still available, the employee at the speaker responded, ‘Didn’t I tell you already?’ — even though he hadn’t. The dismissive tone didn’t stop there. At the window they forgot one of our coffees, then acted annoyed that we were still there waiting for the drink we paid for. The look we got was somewhere between disgust and disbelief, like we’d done something wrong by expecting our full order. If this is the standard for customer service at this location, it says a lot about how little they value the people keeping them in business.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website