Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
314 reviews
5 stars
169
4 stars
63
3 stars
35
2 stars
14
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their friendliness while others are reported as rude and dismissive.
Order Accuracy
Many customers expressed frustration over incorrect orders, particularly with mobile orders, leading to dissatisfaction with the overall service.
Cleanliness
While some reviews mention cleanliness, others highlight issues with unsanitary conditions and a lack of attention to cleanliness in the dining area.
Speed of Service
Customers frequently noted long wait times, especially during busy hours, with some expressing that the drive-thru is often faster than ordering inside.
Product Quality
There are mixed reviews on product quality, with some customers enjoying their drinks and food, while others complained about inconsistent taste and quality.
- SCShanaya CrappsSep 27, 20252.0Because this isn’t my first bad experience at this location I felt the need to leave a review My husband and I stopped at this location expecting a simple coffee run. Apparently, that was asking too much, because we were met with terrible customer service. When we asked what donuts were still available, the employee at the speaker responded, ‘Didn’t I tell you already?’ — even though he hadn’t. The dismissive tone didn’t stop there. At the window they forgot one of our coffees, then acted annoyed that we were still there waiting for the drink we paid for. The look we got was somewhere between disgust and disbelief, like we’d done something wrong by expecting our full order. If this is the standard for customer service at this location, it says a lot about how little they value the people keeping them in business.
- WNWilson NguyenAug 20, 20255.0My wife and I are visiting from Texas and stopped by a couple Dunkin’s before this one and this location really impressed us. The staff are very friendly and quick with our order. The second time we popped in, Eila (not sure if this is how you spell her name) remembered our order and helped us navigate the menu which was truly amazing and made us feel valued. Thank you ma’am! Great location with amazing service!
- BGBrittany GJul 22, 20255.0My order ALWAYS comes out how I like it at this location & the staff are always polite. My favorite Dunkin in Springfield! ☕️
- GMGelson MontalvoMar 28, 20215.0Favorite DD since I live a block away. They always on point with our coffee , my wife and I are hoooooook .. God bless you and have a great day.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1918 Wilbraham Rd, Springfield, MA?
Dunkin' is open daily from 4:00 AM to 10:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, they provide both delivery and curbside pickup services.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead through the Dunkin' mobile app for a quick grab-and-go experience.
What new holiday beverages are available at the Dunkin' in Springfield, MA?
Enjoy the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes this holiday season.
What meals are served at this Dunkin' location?
They serve breakfast, brunch, and lunch options.
Does this Dunkin' have a drive-thru for convenient service?
Yes, this Dunkin' location features a drive-thru service.
What types of food and beverages can I expect at this Dunkin'?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea with over 50 varieties of donuts and dozens of premium beverages.
Which nearby places can I visit before or after stopping at Dunkin'?
You can visit Cellular Galaxy for mobile and computer repairs, The Gilded Lily for flowers and gifts, or Euro Coiffure Salon and Day Spa for beauty treatments near Dunkin'.
Are there nearby banks I can access when visiting Dunkin' on Wilbraham Rd?
Yes, several banks such as New Valley Bank & Trust, United Bank, PeoplesBank Banking Center, and M&T Bank are close to this Dunkin' location.
What fitness centers are close to this Dunkin' location for a pre- or post-coffee workout?
Nearby fitness options include Beyond Cycle and Fitness, Velocity Boot Camp, and Curves, all within easy reach from Dunkin'.