Brand Certified
Dunkin'
3.8(189 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
1487 Bay St, Springfield, MA
01109, United States
Certified by Dunkin' • Mar 01, 2026
(413) 733-7485
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Springfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.8
189 reviews
5 stars
92
4 stars
38
3 stars
15
2 stars
11
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, leading to a negative experience.
Food Quality
Many reviews highlighted issues with food being cold, stale, or improperly prepared, contributing to customer dissatisfaction.
Wait Times
Numerous customers expressed frustration with long wait times both in the drive-thru and inside the store, often attributing it to being understaffed.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and good service, indicating inconsistency in employee performance.
- KRKatherine R6 days ago1.0I paid almost $6 for the absolute worst beverage I think I have ever been handed. I tried the caramel chocolate shaken espresso... Worst beverage ever. Absolute waste of money. Tasted like lukewarm flat Pepsi.
- TPTia PerezJan 27, 20261.0I went to get my morning bagle and when I opened it a glove was in it...I'm so disgusted and dissapointed!
- JCJose CentenoDec 18, 20251.0Would not take my order due to too many orders lol
- JMJoshua MclainNov 25, 20252.0Ehhh
- YMYvette MartinezNov 11, 20251.0On a Tuesday Nov.11,2025 around ll:40am. On Veterans Day..An orange headed heavyweight female with glasses, Hispanic female disrespectful talking to another female about me, I came in just to grab a simple medium coffee and this individual she acted very unprofessional and really rude talking in spanish language about me ...I work for the city and she should have more respect for the customers. Watch out for her, she has a nasty attitude.
Frequently Asked Questions About Dunkin'
What are the main specialties offered at Dunkin' in Springfield, MA?
Dunkin' in Springfield specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
What are the operating hours of Dunkin' on weekdays?
Dunkin' is open from 4:30 AM to 8:00 PM Monday through Friday.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location provides a drive-thru for convenient service.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead using the Dunkin' app available on iOS and Android for a fast grab and go experience.
What types of meals are served at the Dunkin' on 1487 Bay St?
Dunkin' serves breakfast, lunch, and brunch meals.
Does the Springfield Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both curbside pickup and delivery services.
What are the special holiday menu items currently featured at Dunkin'?
During the holiday season, Dunkin' features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What convenience stores are located near Dunkin' on Bay St, Springfield?
Neighbor's Variety 101 and Shell convenience stores are nearby, which can be helpful for additional errands before or after your visit to Dunkin'.
Are there any nearby restaurants where customers can explore other dining options after visiting Dunkin'?
Yes, nearby dining options include Wong Wok (Chinese cuisine), Tlalli Tacos & Mexican Catering, Golden Dragon (Pan Asian restaurant), Fat Boyz BBQ, and Meffen's Bistro (bar and grill).
What fitness and recreational facilities are close to the Dunkin' at 1487 Bay St?
Nearby gyms and sports venues include Western New England Golden Gloves and Central City Boxing & Barbell, ideal for a workout before or after enjoying your Dunkin' favorites.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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