McDonald's

3.6
1095 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
59 W Main St, Spencer, MA
01562, United States

Hours

Reviews

3.6
1,095 reviews
5 stars
378
4 stars
265
3 stars
210
2 stars
83
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and poor communication from staff.

Cleanliness

While some praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the bathrooms and play area.

Food Quality

Customers had mixed experiences with food quality, with some receiving cold or incorrect items, while others enjoyed fresh and hot meals.

Staff Attitude

Feedback on staff friendliness was varied; some customers noted helpful and polite employees, while others experienced rudeness or lack of attention.

Play Area

The play area was appreciated by families, but some noted it was not well-maintained.
  • JM
    Jacob McDonald
    3 days ago
    1.0
    Ordered pickup 20 minutes before arriving at the store, would’ve been better off sitting in the line of 8 cars at the driveway as my food didn’t come out for 25+ minutes after arriving at the store. Would recommend you take your money somewhere else or just cook at home. The slowest fast food I’ve ever experienced.
  • PL
    P L
    Jan 2, 2026
    5.0
    This is the best Play Place at a McDonald's in our area that I know of. There are 2 closer but this one is bigger and better maintained, totally worth the drive. I do wish they had bothered to number the tables in the play place like they have them numbered in the main dining area. I like to bring my child here if it's too hot, too cold, or bad weather outside. We usually meet friends there, let the kids play for a few hours while the parents get to hang out and chat.
  • BT
    Bettina Reynolds (Tina)
    Dec 11, 2025
    2.0
    Went to get the Grinch meal and our French Fries were old and cold very disappointing since McDonald's always had good French Fries.
  • DS
    Donna Silverio
    Dec 10, 2025
    1.0
    Drive thru window...asked if drink was included in meal. They said yes. Then they charged extra for drinks. Worker said, when we complained, " it's included, but there is an upcharge". Don't want to waste more time, so they win.. (your rent is 1500 per month water included. Then an upcharge of 300 added for water..that seem right?)
  • HP
    Heather-Lynn Pierce
    Nov 24, 2025
    3.0
    My girls (8 & 9) love the play area here, but the service is usually terrible I'm sorry to say! There always seems to be either not enough staff on shift or even when there does seem like plenty of help, they take a ridiculously long time to complete orders. Just yesterday we ordered two items to go for my son who wasn't with us at the time. He wanted a quarter pounder with cheese only & McCrispy plain. Well plain usually means nothing on it, but they added pickles despite the label right on it that said plain. Glad I checked before leaving. Please pay more attention staff! You should get what you pay for. Simple mistake maybe, but happens far too often for us customers. It also shouldn't take 10+ mins for fast food I'm sorry. We had a number & sat down at a table awaiting our order, but it took so long I had to approach the counter to ask for it because nobody brought it out, even though I could see it sitting on a tray behind the counter. I was told they were still waiting on drinks, but that should literally take two seconds. Needless to say, they have lots of room for improvement. Speed & accuracy of orders specifically. Friendliness however is usually evident at least. Just could use some more staff & definitely a bit more effort. I will compliment the cleanliness as we almost always notice someone cleaning whenever we visit.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 59 W Main St, Spencer, MA?

McDonald's at 59 W Main St in Spencer, MA is open every day from 5:00 AM to midnight.

Does this McDonald's location offer a drive-thru service and what are its hours?

Yes, this McDonald's offers drive-thru service daily from 5:00 AM to midnight.