McDonald's

3.5
520 reviews
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Business Details

214 College Hwy, Southwick, MA
01077, United States
(413) 569-0540
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
214 College Hwy, Southwick, MA
01077, United States

Hours

Reviews

3.5
520 reviews
5 stars
194
4 stars
105
3 stars
88
2 stars
45
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed feedback on service quality, with some praising friendly staff while others report rude behavior and long wait times.

Food Consistency

Inconsistent food quality noted, with reports of cold fries, incorrect orders, and issues with food preparation.

Cleanliness

Generally clean environment, but some customers reported unsanitary conditions and maintenance issues.

Management

Feedback on management varies, with some praising helpful managers while others report unprofessional behavior.

Drive-Thru Experience

Drive-thru service is frequently criticized for being slow and inefficient.
  • AR
    Andrew R
    4 days ago
    1.0
    They force you to use the app by price gouging, then the app doesn't work. Also the kiosk are out receipt paper.
  • JB
    Jack Brown
    Dec 20, 2025
    4.0
    Standard McDonald’s food and experience with above average service. Most personable service of any McDonald’s I’ve been to 😊
  • DO
    Dima O.
    Dec 8, 2025
    2.0
    I don’t eat at MD a lot, but sometimes a quick bite when I’m in the rush. Do you guys at MD purposely throw the fries upside down in the bag? Is it really that hard to put it in the bag upright?? I stop by this one once in a while. Every time it’s something. I had modified my cheeseburger, so they put a sticky receipt on the wrapper. Well, they wrapped my cheeseburgers with the receipt paper inside the wrapper, touching the food. Seriously?! Receipt paper contains BPA and BPS. Plus, it’s disgusting. Fries always come stale and have a weird taste. Maybe the oil is not good. Sometimes the burger is over salted to where you can’t even take another bite.
  • DR
    Donald Rust
    Nov 10, 2025
    2.0
    Consistently the slowest drive thru service of any McDonald’s I’ve ever been to. Doesn’t matter time of day, there is always a long line or a long wait or both.
  • RR
    Raymond Rosario
    Oct 22, 2025
    2.0
    No standards. This is the only place to eat within a 20 mile radius??30mins and they straight up quit on the drive thru line. They took my money. I waited 30+ mins and had to drive away with no food. They treat people like cattle here.
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Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

McDonald's Southwick, MA is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.