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McDonald's

3.5
(521 reviews)

Business Details

214 College Hwy, Southwick, MA
01077, United States
(413) 569-0540
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
214 College Hwy, Southwick, MA
01077, United States

Hours

Reviews

3.5
521 reviews
5 stars
195
4 stars
104
3 stars
88
2 stars
45
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

There were numerous complaints about food quality, including cold fries, incorrect items, and unsanitary conditions.

Staff Behavior

Mixed reviews on staff behavior; some customers praised friendly service while others reported rudeness and unprofessionalism.

Management

Feedback indicated inconsistent management, with some customers noting positive changes while others experienced poor handling of issues.
  • GG
    Ghöst Gïrl
    Feb 21, 2026
    1.0
    If I could give 0 stars I would, I ordered food through my phone for my break while I was at work and when I got there they were absolutely swamped, all the staff were yelling and screaming at each other and the customers, and the ripped me off too. I ordered a meal and they didn't put any pickles on my sandwich which I had asked for and they didn't give me my drink nor a cup to get it from the soda station. I've been starting to have increasingly worse and worse problems with this one location In particular. For example I've gone through the drive thru about t to 6 times in the last month always ordering the same thing, a cheeseburger with extra pickles and extra onions and they never put any extra but yet they charge me for the extra. Honestly none of the kids in there know how to properly count money nor properly make or do anything there. Honestly this location is one big scam and they'll rip you off time and time and time again. Seriously one of the worst McDonald's I've ever been to and I've been to ones all across the U.S.A.! !Update! Literally less than 5 minutes after writing this review I opened my 4 pc nugget only to find a shirt black hair resting next to the food in the box. This place is honestly so disgusting and they're going to end up getting someone sick and being shut down! I'm very disappointed! It's not that hard to do better guys seriously come on!
  • SR
    Sarah R
    Jan 29, 2026
    1.0
    Bro. Fries weren't salted at all but they were fresh. They forgot the apple pie, also got hot honey sauce instead of honey mustard. All I ordered was a large fry, small coke and an apple pie.
  • JB
    Jack Brown
    Dec 20, 2025
    4.0
    Standard McDonald’s food and experience with above average service. Most personable service of any McDonald’s I’ve been to 😊
  • DO
    Dima O.
    Dec 8, 2025
    2.0
    I don’t eat at MD a lot, but sometimes a quick bite when I’m in the rush. Do you guys at MD purposely throw the fries upside down in the bag? Is it really that hard to put it in the bag upright?? I stop by this one once in a while. Every time it’s something. I had modified my cheeseburger, so they put a sticky receipt on the wrapper. Well, they wrapped my cheeseburgers with the receipt paper inside the wrapper, touching the food. Seriously?! Receipt paper contains BPA and BPS. Plus, it’s disgusting. Fries always come stale and have a weird taste. Maybe the oil is not good. Sometimes the burger is over salted to where you can’t even take another bite.
  • DR
    Donald Rust
    Nov 10, 2025
    2.0
    Consistently the slowest drive thru service of any McDonald’s I’ve ever been to. Doesn’t matter time of day, there is always a long line or a long wait or both.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

McDonald's Southwick, MA is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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