Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.
Food Quality
There were numerous complaints about food quality, including cold fries, incorrect items, and unsanitary conditions.
Staff Behavior
Mixed reviews on staff behavior; some customers praised friendly service while others reported rudeness and unprofessionalism.
Management
Feedback indicated inconsistent management, with some customers noting positive changes while others experienced poor handling of issues.
GG
Ghöst Gïrl
Feb 21, 2026
1.0
If I could give 0 stars I would, I ordered food through my phone for my break while I was at work and when I got there they were absolutely swamped, all the staff were yelling and screaming at each other and the customers, and the ripped me off too. I ordered a meal and they didn't put any pickles on my sandwich which I had asked for and they didn't give me my drink nor a cup to get it from the soda station. I've been starting to have increasingly worse and worse problems with this one location In particular. For example I've gone through the drive thru about t to 6 times in the last month always ordering the same thing, a cheeseburger with extra pickles and extra onions and they never put any extra but yet they charge me for the extra. Honestly none of the kids in there know how to properly count money nor properly make or do anything there. Honestly this location is one big scam and they'll rip you off time and time and time again. Seriously one of the worst McDonald's I've ever been to and I've been to ones all across the U.S.A.!
!Update! Literally less than 5 minutes after writing this review I opened my 4 pc nugget only to find a shirt black hair resting next to the food in the box. This place is honestly so disgusting and they're going to end up getting someone sick and being shut down! I'm very disappointed! It's not that hard to do better guys seriously come on!
SR
Sarah R
Jan 29, 2026
1.0
Bro. Fries weren't salted at all but they were fresh. They forgot the apple pie, also got hot honey sauce instead of honey mustard. All I ordered was a large fry, small coke and an apple pie.
JB
Jack Brown
Dec 20, 2025
4.0
Standard McDonald’s food and experience with above average service. Most personable service of any McDonald’s I’ve been to 😊
DO
Dima O.
Dec 8, 2025
2.0
I don’t eat at MD a lot, but sometimes a quick bite when I’m in the rush. Do you guys at MD purposely throw the fries upside down in the bag? Is it really that hard to put it in the bag upright?? I stop by this one once in a while. Every time it’s something. I had modified my cheeseburger, so they put a sticky receipt on the wrapper. Well, they wrapped my cheeseburgers with the receipt paper inside the wrapper, touching the food. Seriously?! Receipt paper contains BPA and BPS. Plus, it’s disgusting. Fries always come stale and have a weird taste. Maybe the oil is not good. Sometimes the burger is over salted to where you can’t even take another bite.
DR
Donald Rust
Nov 10, 2025
2.0
Consistently the slowest drive thru service of any McDonald’s I’ve ever been to. Doesn’t matter time of day, there is always a long line or a long wait or both.
What are the regular business hours for this McDonald's location?
McDonald's Southwick, MA is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.
When is the drive-thru service available at this McDonald's?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.
What are the delivery hours for McDonald's Southwick?
Delivery service is available daily from 6:00 AM to 10:00 PM except on Fridays and Saturdays when it extends to 11:00 PM.
Which payment options are accepted at this McDonald's?
McDonald's Southwick accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Southwick offer drive-thru and mobile ordering services?
Yes, this McDonald's location offers drive-thru, mobile ordering, McDelivery, gift cards, mobile offers, and WiFi services.
How can I order McDonald's for delivery or pickup on my phone?
You can order using the McDonald's App available on the Apple App Store and Google Play or via their delivery website at https://mcdonalds.order.online/business/-5579.
What is the address and contact number of McDonald's in Southwick?
The McDonald's is located at 214 College Hwy, Southwick, MA 01077. You can reach them at +1 413-569-0540.
What popular coffee shops are near this McDonald's?
Nearby coffee shops include Sunflower Smoothie Cafe and Dunkin', both great spots to grab a coffee before or after your visit.
Where can I find fitness and wellness centers near McDonald's Southwick?
You can visit Crossover Fitness 24/7 for gym facilities or participate in classes at Sunflower Yoga at Nutmeg's, both conveniently located nearby.
Are there any pharmacies or convenience stores close to McDonald's for additional shopping needs?
Yes, CVS Pharmacy and Millie's Country Store are nearby for pharmacy and convenience shopping, offering added convenience during your visit.
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