Dunkin'

3.9
305 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Southbridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
419-423 Main St, Southbridge, MA
01550, United States

Hours

Reviews

3.9
305 reviews
5 stars
159
4 stars
50
3 stars
40
2 stars
18
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unhelpful staff, with several mentioning confrontational behavior and poor customer service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food/drink preparations.

Cleanliness

Several customers expressed concerns about hygiene, mentioning unsanitary conditions and cleanliness issues within the store.

Speed of Service

While some customers appreciated the fast service, others experienced long wait times, particularly during busy hours.

Product Quality

Mixed feedback on food and drink quality, with some praising the coffee while others noted inconsistencies and dissatisfaction with certain menu items.
  • BC
    Ben Clough
    Nov 11, 2025
    4.0
    The food and coffee are phenomenal but the service is okay.
  • DD
    DSr
    Oct 30, 2025
    1.0
    Seems unhygienic Guy at night is rude
  • SP
    Sarah Peloquin
    Sep 19, 2025
    1.0
    These people can’t read. They can’t read the labels they put on their own cups. They can’t read the labels on their bottles to refill the machines. There is always raspberry flavor put where the coconut goes. I’m convinced 75% of employees over there don’t speak any English because everything is always wrong and yet the order was correctly written on the cup. Also the manager is confrontational and has trouble keeping certain lids in stock and likes to double charge for cold foam. I have changed my entire morning routine to avoid this dunkins I suggest you do the same. Save your money take the extra 5 minutes to go to the dunkins in Sturbridge by Kahula and you’ll have a chance at getting something drinkable.
  • MS
    Madelline Santiago
    Sep 19, 2025
    4.0
    They were fast and efficient..
  • AI
    Adam Itchkawich
    Aug 12, 2025
    3.0
    Food is what you expect. Service was not good. Try using a friendly voice and be helpful. After all, you are in a service position.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Southbridge, MA?

Dunkin' in Southbridge is open from 4:00 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sundays.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.