Domino's Pizza

2.4
465 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in South Boston? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 163 Old Colony Ave .

Location

Domino's Pizza
163 Old Colony Ave, South Boston, MA
02127, United States

Hours

Reviews

2.4
465 reviews
5 stars
119
4 stars
38
3 stars
26
2 stars
21
1 star
261

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely late deliveries, with some orders taking over two hours and others never arriving at all.

Customer Service

Feedback highlighted consistently rude and unprofessional behavior from staff, including managers, with many customers unable to reach anyone for assistance.

Order Accuracy

Many reviews noted incorrect orders, missing items, and poor food quality, leading to dissatisfaction with the overall experience.

Management Problems

Several customers pointed out issues with management, including lack of accountability and poor handling of complaints.
  • MR
    M. Robinson
    Dec 28, 2025
    1.0
    The delivery driver did not follow the instructions. Did not attempt to contact me. I called the store once, they said there was no order at my address. I checked and called again to correct them and find out where my food was. They said they called me. They didn't. I had to recook my food because it was cold by the time I eventually found it 45 minutes later. They didn't even bother to season the crust. Ended up throwing it out and driving somewhere else for food.
  • BH
    Brian Harbour
    Dec 27, 2025
    1.0
    Avoid. We ordered 4 pizzas from here for a birthday party. The app suggested ~30 min delivery time though we allowed for an hour. The pizzas eventually came 2 hours later after the party was done. Calling the store does nothing as you can’t get a live person and it goes to the corporate line which is unattended. We had no way to cancel the order or speak to anyone to get an update. The live tracker either was wrong or they didn’t use it properly. I refused the order since it was delivered after we left the party but we were still charged and there has been no follow up about this even after I filed a case claim via the corporate app.
  • KC
    keeravani chekuri
    Dec 26, 2025
    1.0
    AVOID THIS STORE! How this manager still has a job after so many bad reviews is beyond me. This store messes up orders constantly. When I came in to redeem a customer-service credit, the manager was on her personal phone the entire time, yelling while making the pizza and yelling at me. She blamed me for their previous mistake, brought up an old complaint from last year, refused to add toppings even when I offered to pay, and actually withheld the pizza she had already made while arguing with me. This is not “bad service,” it’s hostile, unprofessional behavior from management. Other Domino’s locations nearby are perfectly fine. This one is consistently terrible, and the problem is clearly the manager.
  • AR
    Akhil Reddy
    Dec 26, 2025
    1.0
    The woman at the counter was extremely rude. A few days ago, I picked up pizzas and other items from this place and spent around $40. The pizzas were terrible the crust was completely burnt and there were barely any toppings. When we complained, they offered us free replacement pizzas. When we went back to claim them, she started arguing and insisted that we should have returned the pizzas the next morning. Her attitude was very arrogant. She then told us that we must open the pizza boxes at the counter and inspect them before leaving. I’ve never been asked to do that at any store—customers are expected to trust that the food is prepared properly. Checking for missing toppings or burnt crust at the counter is unreasonable. I strongly recommend avoiding this place. Even if you’re extremely hungry and this is the only store open, it’s better to skip it than waste your money here.
  • AP
    Anjali Patel
    Dec 14, 2025
    1.0
    Horrible customer service. I ordered through Uber Eats, and the app showed the delivery time as 11:45. I went downstairs at 11:40 when the app showed the order as delivered, but nothing was there. I called the store, and no one picked up until I called a second time. The person who answered was extremely rude and told me that they had called me but I didn’t answer. I told her that I received no such call, but she started yelling at me, saying that she did what she was supposed to do and that it was my fault. She made me feel as if I owed her something and was extremely rude. When I told her that I had specific instructions on my order to call a particular number, she said, “I don’t know. you can take it up with Uber Eats.” I told her to leave it and just cancel my order, but she again said to take it up with Uber Eats and then hung up while I was still speaking. Extremely horrible customer service. I placed the order at 10:00, and it still showed as being delivered at 11:45. NEVER ORDER FROM HERE!!!!!!

Frequently Asked Questions About Domino's Pizza

What types of pizza crusts does Domino's Pizza in South Boston offer?

Domino's Pizza offers New York Style, Handmade Pan, and Parmesan Stuffed Crust pizza options.

What are the delivery hours for Domino's Pizza at 163 Old Colony Ave, South Boston?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 1:00 AM, and Friday and Saturday from 10:00 AM to 2:00 AM.