McDonald's

3.6
1704 reviews
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Business Details

14 McGrath Hwy, Somerville, MA
02143, United States
(617) 666-9666
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14 McGrath Hwy, Somerville, MA
02143, United States

Hours

Reviews

3.6
1,704 reviews
5 stars
710
4 stars
334
3 stars
252
2 stars
114
1 star
294

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of assistance.

Food Quality

Customers frequently reported issues with food quality, including stale items, incorrect orders, and unsanitary conditions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in bathrooms and dining areas, with some noting bugs and hair in food.

Order Accuracy

Many customers experienced problems with order accuracy, often receiving incomplete or incorrect items.

Positive Experiences

Despite the negative feedback, some customers praised the speed of service and friendly staff during their visits.
  • BN
    beau nair
    Jan 2, 2026
    1.0
    First off, service is Great! Low review comes from the fact that nearly everyday the bagels are stale and hard as rocks. Almost like wasting $6 on an inedible stale breakfast that goes into the trash immediately. I get this item numerous times a week and 85% of the time its the same. If the egg on the mcmuffin wasn't trash I wouldn't get the bagels, but ya know...
  • HG
    Harry Gill
    Dec 17, 2025
    4.0
    Could be worse, it's about average for a McDonalds but the bathroom is usually clean and the rest of the place usually isn't bad. Often crowded.
  • NM
    Nyyomm M
    Dec 4, 2025
    2.0
    It’s a joke to have sauce packet options for delivery when they’re always missing from the order
  • TT
    Tony
    Oct 30, 2025
    1.0
    Lady at front counter was brash and rude. Kitchen was slow on a seemingly dead morning. Also didn’t even fill my cup for a drink I paid for.Also missing two items from bag didn’t bother going back in.
  • LG
    Ludmira Gomes
    Oct 29, 2025
    1.0
    I’m extremely disappointed with the experience my son and his friends had at this McDonald’s today around 4 pm. My son accidentally dropped his fries, and instead of showing any understanding or professionalism, one of the workers yelled at him and kicked him and his friends out of the restaurant. This kind of behavior is completely unacceptable. Accidents happen, especially with kids, and a good employee would have handled the situation with patience and basic customer service, maybe even offered to replace the fries. Instead, this worker chose to embarrass and scold my son as if she were his parent. I expect McDonald’s staff to treat customers, especially children, with respect and understanding. Management needs to address this situation immediately, because no one should be treated that way for a simple mistake.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 14 McGrath Hwy, Somerville?

McDonald's at 14 McGrath Hwy, Somerville is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through that operates 24/7.