Dunkin'

4.1
478 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Somerville, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
220 Broadway, Somerville, MA
02145, United States

Hours

Reviews

4.1
478 reviews
5 stars
261
4 stars
102
3 stars
59
2 stars
19
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, though some reported rude behavior from specific employees.

Cleanliness

There were multiple complaints about the cleanliness of the store, particularly the bathrooms, which were described as filthy.

Order Accuracy

Several reviews mentioned issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Speed of Service

Customers generally appreciated the quick service, even during busy times, although some noted delays in order taking.

Product Quality

While many enjoyed the coffee and food, there were complaints about the quality and availability of certain items.
  • GE
    Gaby Elysse
    Nov 23, 2025
    1.0
    I just buy three loaded hash browns. She barely put any cheese or bacon on it. It’s a rip off.
  • MG
    Michael Gonza
    Nov 8, 2025
    2.0
    dunks used to be good. Now they are over priced trash.
  • JD
    josh dahl
    Oct 28, 2025
    5.0
    I have been getting my morning coffee here for years. They are always very kind to me and my dog, Banjo. Someone usually manages to sneak Banjo some bacon and that makes us both very happy. My only complaint is that one specific manager has turned off Dunkin Radio and replaced it with some non-english spoken word stuff. I didn't know the content, but no one seems to be into it. Plus, when he's there no one seems to be having fun and they are reluctant to sneak banjo bacon when he is there.
  • NG
    Noël Grisanti
    Oct 5, 2025
    5.0
    Really quick, even with a big order and very friendly and kind
  • TD
    Tayla D
    Sep 10, 2025
    5.0
    Coffee actually tasted great (dunks typically are a hit or miss with me.) the woman behind the counter was exceptionally nice and friendly. Definitely a refreshing experience. I've lived here in Somerville my whole life and I'm not much of a typical Bostonian "dunks" person, whenever I went before, my experience wasn't as great as today. The current staff is lovely.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Somerville, MA?

Dunkin' in Somerville, MA is open daily from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.