Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Somerville, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Multiple reviews highlighted dirty conditions in the store and bathrooms.
Service Speed
Customers frequently reported slow service and long wait times, especially during busy hours.
Order Accuracy
There were numerous complaints about incorrect orders and confusion among staff regarding customer requests.
Staff Behavior
Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Product Quality
Several customers expressed disappointment with the quality of food and drinks, particularly coffee and baked goods.
SW
Simon Wilbar
Feb 1, 2026
5.0
Walking into this Dunkin makes you not know what to expect. The floor has coffee all over it and the place is dirty as can be. The only reason I am writing this review is because much to my surprise the man who made my hot latte did an exceptional job. Not only was it foamy at the top (which never happens at Dunkin) but it was ACTUALLY HOT (which also rarely happens at Dunkin). This went above and beyond my expectations.
KJ
Kevin Jordan
Jan 28, 2026
1.0
Cheap and lazy owners never bother to clear sidewalks after snow
YX
Ying Xiao
Jan 5, 2026
3.0
The legendary "America Runs on Dunkin'," I grabbed a bite after shopping at the nearby Target. The taste was so-so, but it was cheap. I ordered a $6 combo meal, which included:
Bacon, Egg & Cheese Sandwich: I chose the croissant (see bottom for reasons)... I watched the staff reheat the egg and bacon in the oven, so it was quite oily; the croissant was fluffy and crispy, but also a bit oily. I felt really guilty eating it.
Hash Brown: Such tiny hash browns! Perfect for one bite. A little overcooked, dark and burnt, but quite fragrant. Although the ingredient list didn't say anything, I could taste the eggy flavor.
Medium Coffee: I told the staff to add only whole milk, no sugar or syrup. She was shocked, asking me repeatedly, and even when I picked up my order, she asked again if it was really good. The coffee tasted like as plain as water, comparable to the level of China's Lucky Star Coffee.
P.S.: The accent of a female staff at this branch was really a test of listening skills... To be honest, I only understood the word "croissant" the whole time I was ordering.
AV
Alyssa Veazey
Nov 8, 2025
1.0
They have a scam going with B and B towing! BEWARE! If you park there (which there’s signs saying you can pay to park) and you do not spend ALL of your time in the Dunkin Donuts, your car will be gone. They literally wait for you to leave and then immediately call the tow truck. There was even a lady who paid to eat at a restaurant sharing the same parking lot and they towed her as well! $200 cash only 🙄
RB
Rachel Baron
Sep 25, 2025
4.0
Be aware of a young tall skinny male who works here he has a temper and can become beligerant and refuse service. The female manager is very nice but she probably can't handle all the young kids here. Her service is wonderful and she keeps things going.
As I was telling her about the employee's behavior I pointed out that the cooler was leaking and someone could have slipped and fell easily. She made an employee mop it but this shows that employees are focusing on personality issues and drama while they JUST make food INSTEAD OF MINDING THE STORE.
Still it's still one of the best locations around for quality food and coffee that remains the same as it has for years. Conveniently located, on public transportation.