Dunkin'

Reviews

• JL

  Jeimy Lopez

  Mar 18, 2026
  1.0
  The lady who opens this place in the morning was rude, ignorant, and kept making faces and slamming things around just because I was there to order a coffee. It was almost 6 AM and the place was completely empty, yet she still had an attitude the entire time. She told me she couldn’t make anything for me except coffee — no food or anything else in a very dismissive way. She seemed frustrated and gave absolutely horrible service for no reason. If you work in customer service, at least act like you want to be there. Customers are the reason you have a job. Worst Dunkin’ in Somerville.
• BS

  Brianna Still

  Feb 11, 2026
  1.0
  Workers are rude, don’t understand you, wait 15 mins for a bagel, talk back to customers. EXTREMELY RUDE
• BW

  Bryan Whitney

  Jan 31, 2026
  1.0
  I've been going to this dunks for a good amount of years. Unfortunately the new management isn't working as hard as they should. The old manager was always on top of everything, the new one waits until very last minute to grab everything. Service has dropped dramatically low. The young staff there always on the phone and can't fulfill a online order on time. They really have low standards now, I wish they could be better but I don't see this place making any progress.
• KL

  Kym l

  Jan 2, 2026
  1.0
  Drinks are always inconsistent, some of the workers are nice. They do not know how to deal with a rush. They left out one of my drinks, on my online order. Went up to the front and the lady ignored me. Didn’t say, I’ll be right with you, just simply ignored me. Never got my drink, waited 20 minutes or more for this drink that I never got.
• NC

  ness c

  Dec 22, 2025
  5.0
  most dunkins in the boston area are a crapshoot, but i had an experience so fantastic in quality, latte frothing technique, and flavor that i needed to boost the rating of this dunkin in particular. atmosphere was nice and quiet, particularly off a busy street. there was seating but truly, this feels like a quintessential grab-and-go store for pedestrians and bikers in particular (as there isn’t much in the way of parking for cars).

Frequently Asked Questions About Dunkin'