Five Guys

4.2
708 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 20-7 Boston Turnpike in Shrewsbury is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
20-7 Boston Turnpike, Shrewsbury, MA
01545, United States

Hours

Reviews

4.2
708 reviews
5 stars
427
4 stars
146
3 stars
62
2 stars
23
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the burgers and fries for being delicious and well-prepared, though some noted inconsistencies in quality and overcooked items.

Service Issues

Many reviews highlighted poor service, including long wait times, rude staff, and incorrect orders, particularly for takeout.

Cleanliness Concerns

Several customers reported unsanitary conditions, including dirty tables and overflowing trash cans, which negatively impacted their dining experience.

Pricing

Feedback indicated that many customers found the prices to be high relative to the quality of food received.

Positive Staff Interactions

Despite some negative experiences, several customers mentioned friendly and helpful staff, particularly highlighting individual employees who provided excellent service.
  • TC
    Thomas Cruickshank
    Nov 6, 2025
    5.0
    Great place to eat
  • MS
    Mary Sanchez
    Oct 5, 2025
    5.0
    So delicious 😍😍😍
  • PL
    Peter Lyons
    Aug 28, 2025
    5.0
    Cleaner than some 5Guys I've been to.
  • RM
    Rafaella Medeiros
    Aug 21, 2025
    5.0
    I had a great first experience this week, the fries were amazing They have the Coke machine, but most flavors aren't available.
  • DS
    Drew Stupski
    Jun 29, 2025
    1.0
    Absolutely terrible gross place to eat at quit and found better employment at Amazon ....RUN FOR YOUR LIFE I'll never return go to the Worcester location burgers raw 99.9% the time people sweat dripping on your food over the grill 😋😋 RUNNNNN AWAY they don't clean NOTHING half ass the whole way

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.