Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Shrewsbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
221 reviews
5 stars
93
4 stars
25
3 stars
17
2 stars
11
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and preparation.
Cleanliness
Some customers noted that the store was dirty and poorly maintained, impacting their overall experience.
Food Quality
While some enjoyed the food, others complained about stale or poorly prepared items, indicating inconsistency in quality.
Management Issues
Several reviews mentioned a decline in service quality attributed to new management and staff attitudes.
- SSSangram Keshary SinghDec 23, 20251.0This Dunkin doesn’t have gift cards!!!! Who doesn’t stock enough gift cards 2 days before christmas??? Can you believe it.
- THThe HobeyoneDec 5, 20253.0The food I ordered seemed fine but cashier seemed to get angry when multiple customers were checking the labels to make sure we got the correct food. Our own food I mean. Cashier didn't state order number at ringout and I for one couldn't hear the person putting the orders out for pickup easily either. Employees appeared to speak multiple languages.
- DRD RNov 27, 20251.0Amazing to see another Dunkin fail so miserably. I remember when Maria was running the show everything was fantastic. New management must not care at all. Made eye contact with the server as he messed up my order and ended up serving me a half-nitro half cold brew, threw it on the counter and left without a word. Not even half full. Absolutely terrible.
- RURenan USANov 12, 20253.0the break fast is good but it takes forever if you order more than 3 things i wait around 25 min for 12 donuts 1 box of joe coffe , 1 bacon egg cheese and 1 small hot chocolate 😩. no good
- MBMike BNov 5, 20253.0Nice people, customer but SLOW going.
Frequently Asked Questions About Dunkin'
What are the operating hours of the Dunkin' in Shrewsbury, MA at 118 Boston Tpke?
This Dunkin' location in Shrewsbury, MA is open 24 hours a day, every day of the week.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' provides both delivery and curbside pickup services for your convenience.
What are some featured holiday drinks available currently at this Dunkin'?
The holiday menu features the new Cookie Butter Cloud Latte, the return of Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Can I order ahead using an app for quick pick-up at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app, which is available on both iOS and Android platforms for a fast grab-and-go experience.
What are some specialties of this Dunkin' location?
This Dunkin' is known for its espresso, coffee, donuts, breakfast sandwiches, and tea offerings.
Does this Dunkin' offer food options for breakfast, lunch, and brunch?
Yes, this location serves breakfast, lunch, and brunch meals.
Does this Dunkin' have a drive-thru?
No, this Dunkin' location does not have a drive-thru service.
Which nearby restaurants could I visit before or after stopping at this Dunkin'?
You can visit nearby restaurants such as D'tandoor, B.GOOD, Jersey Mike's Subs, Pho Sure, Omi Korean Grill, Wah-Bo Grill, and Party City for additional dining or shopping options.
Are there places nearby where I can get a smoothie or juice besides Dunkin'?
Yes, nearby smoothie and juice bars include Nothing Bundt Cakes, Gong cha USA, and Apple Spice Cafe and Juice Bar, perfect for refreshing beverages after your Dunkin' visit.
What nearby places could help with banking or shipping needs while visiting Dunkin'?
Nearby financial and shipping services include Santander Bank US - ATM, Western Union, and The UPS Store 6460, convenient for your errands while in the area.