Dunkin'

3.2
221 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shrewsbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
118 Boston Tpke, Shrewsbury, MA
01545, United States

Hours

Reviews

3.2
221 reviews
5 stars
93
4 stars
25
3 stars
17
2 stars
11
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and preparation.

Cleanliness

Some customers noted that the store was dirty and poorly maintained, impacting their overall experience.

Food Quality

While some enjoyed the food, others complained about stale or poorly prepared items, indicating inconsistency in quality.

Management Issues

Several reviews mentioned a decline in service quality attributed to new management and staff attitudes.
  • SS
    Sangram Keshary Singh
    Dec 23, 2025
    1.0
    This Dunkin doesn’t have gift cards!!!! Who doesn’t stock enough gift cards 2 days before christmas??? Can you believe it.
  • TH
    The Hobeyone
    Dec 5, 2025
    3.0
    The food I ordered seemed fine but cashier seemed to get angry when multiple customers were checking the labels to make sure we got the correct food. Our own food I mean. Cashier didn't state order number at ringout and I for one couldn't hear the person putting the orders out for pickup easily either. Employees appeared to speak multiple languages.
  • DR
    D R
    Nov 27, 2025
    1.0
    Amazing to see another Dunkin fail so miserably. I remember when Maria was running the show everything was fantastic. New management must not care at all. Made eye contact with the server as he messed up my order and ended up serving me a half-nitro half cold brew, threw it on the counter and left without a word. Not even half full. Absolutely terrible.
  • RU
    Renan USA
    Nov 12, 2025
    3.0
    the break fast is good but it takes forever if you order more than 3 things i wait around 25 min for 12 donuts 1 box of joe coffe , 1 bacon egg cheese and 1 small hot chocolate 😩. no good
  • MB
    Mike B
    Nov 5, 2025
    3.0
    Nice people, customer but SLOW going.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' in Shrewsbury, MA at 118 Boston Tpke?

This Dunkin' location in Shrewsbury, MA is open 24 hours a day, every day of the week.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' provides both delivery and curbside pickup services for your convenience.