Brand Certified
Dunkin'
3.2(223 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
118 Boston Tpke, Shrewsbury, MA
01545, United States
Certified by Dunkin' • Feb 22, 2026
(508) 753-9831
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Shrewsbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.2
223 reviews
5 stars
95
4 stars
25
3 stars
17
2 stars
11
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to dissatisfaction and frustration.
Cleanliness
Some customers noted that the store was clean, while others mentioned it was messy and poorly maintained.
Food Quality
Feedback on food quality was mixed, with some praising the freshness while others complained about stale or improperly cooked items.
Management Issues
Several reviews pointed to problems with management, including a lack of support for staff and poor handling of customer complaints.
- DADavid Alvarez4 days ago1.0I think they need more staff to get orders out faster. I ordered before leaving work and waited over 18 minutes. I only got my coffee and left my sandwich. I think 18 minutes is plenty of time for a sandwich.
- DWDanielle WigrenJan 16, 20265.0The guy manager is very friendly and nice. Love the environment there food is always hot and fresh
- SSSangram SinghDec 23, 20251.0This Dunkin doesn’t have gift cards!!!! Who doesn’t stock enough gift cards 2 days before christmas??? Can you believe it.
- THThe HobeyoneDec 5, 20253.0The food I ordered seemed fine but cashier seemed to get angry when multiple customers were checking the labels to make sure we got the correct food. Our own food I mean. Cashier didn't state order number at ringout and I for one couldn't hear the person putting the orders out for pickup easily either. Employees appeared to speak multiple languages.
- DRD RNov 27, 20251.0Amazing to see another Dunkin fail so miserably. I remember when Maria was running the show everything was fantastic. New management must not care at all. Made eye contact with the server as he messed up my order and ended up serving me a half-nitro half cold brew, threw it on the counter and left without a word. Not even half full. Absolutely terrible.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website