Dunkin'

3.6
345 reviews
Decked Out Lattes
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Business Details

866 Hartford Tpke, Shrewsbury, MA
01545, United States
(508) 842-2211
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shrewsbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
866 Hartford Tpke, Shrewsbury, MA
01545, United States

Hours

Reviews

3.6
345 reviews
5 stars
144
4 stars
78
3 stars
34
2 stars
14
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, including wrong items and missing components.

Speed of Service

Customers experienced long wait times both in the drive-thru and inside, often with little to no acknowledgment from staff.

Food Quality

Several reviews mentioned issues with food quality, including burnt items and poorly prepared drinks.

Staff Behavior

There were complaints about staff behavior, including rudeness and lack of professionalism, which negatively impacted the customer experience.
  • MV
    melynda veron
    Dec 21, 2025
    1.0
    I was there today and waited almost 10 minutes for someone to take my order. Which was one hot latte . I also asked to order 2-$5 gift cards. Which they said the don't sell. When I got to the window I waited another 4 minutes. The gentleman opened the drive thru window and said can I help you with something. I told him I ordered already and he seemed like he had no idea what o was talking about. He closed the window and they found my order ... one latte. Then started to make it taking another 4 minutes . So 20 minutes later no gift cards and a semi hot coffee
  • DK
    DHANYA K
    Dec 18, 2025
    1.0
    We have waited for more than 10 mins in drive way nobody responded.
  • JD
    jeff de
    Nov 21, 2025
    1.0
    Gave me the wrong and it was the most burnt day old bagel. They don’t seem to care no customer service skills extremely rude
  • SS
    sereinspirit
    Oct 25, 2025
    1.0
    10/25/25 4pm, mobile ordered and picked via walk in. Ordered just a breakfast sandwich sandwich with extra and Chipotle aoli. It was empty inside as well as drive thru. Waited inside 10 mins. People came in after me, ordered and left before i got my items as well as drive thru orders. They got my order wrong, left out the egg, i checked my sandwich again after because i did not see any Chipotle sauce at all. They said it was above the cheese. I still didnt see it and would have appreciated them putting some on. They didnt pay attention to my order when it was very slow when i entered. Annoying. Picture of the sandwich shows just cheese
  • KP
    Kayli Perron
    Oct 25, 2025
    1.0
    The older woman taking orders should try turning OFF the intercom to the drive thru before calling people idiots in Spanish. And if she didn’t spend all her time talking over people she could actually understand their orders.
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Shrewsbury, MA?

Dunkin' in Shrewsbury, MA is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sunday.

What special holiday drinks can I try at Dunkin' this season?

You can try Dunkin's new Cookie Butter Cloud Latte, along with returning favorites like Peppermint Mocha and Toasted White Chocolate Signature Lattes, as well as the new Berry Sangria Refresher.