Dunkin'

3.6
341 reviews
Decked Out Lattes
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Business Details

866 Hartford Tpke, Shrewsbury, MA
01545, United States
(508) 842-2211
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shrewsbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
866 Hartford Tpke, Shrewsbury, MA
01545, United States

Hours

Reviews

3.6
341 reviews
5 stars
143
4 stars
77
3 stars
34
2 stars
14
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.

Speed of Service

Customers experienced long wait times, especially during peak hours, with some reporting delays in both drive-thru and in-store service.

Food Quality

Feedback on food quality was mixed, with some items described as burnt or lacking flavor, while coffee received more positive remarks.
  • JD
    jeff de
    3 days ago
    1.0
    Gave me the wrong and it was the most burnt day old bagel. They don’t seem to care no customer service skills extremely rude
  • SS
    sereinspirit
    Oct 25, 2025
    1.0
    10/25/25 4pm, mobile ordered and picked via walk in. Ordered just a breakfast sandwich sandwich with extra and Chipotle aoli. It was empty inside as well as drive thru. Waited inside 10 mins. People came in after me, ordered and left before i got my items as well as drive thru orders. They got my order wrong, left out the egg, i checked my sandwich again after because i did not see any Chipotle sauce at all. They said it was above the cheese. I still didnt see it and would have appreciated them putting some on. They didnt pay attention to my order when it was very slow when i entered. Annoying. Picture of the sandwich shows just cheese
  • KP
    Kayli Perron
    Oct 25, 2025
    1.0
    The older woman taking orders should try turning OFF the intercom to the drive thru before calling people idiots in Spanish. And if she didn’t spend all her time talking over people she could actually understand their orders.
  • TS
    Tim Schultz
    Aug 24, 2025
    1.0
    This is the only comment I have ever done online in my Life but this place is so HORRIBLE , everytime I I go the mess the order up, it’s less than a mile from my home so I try and try again but they are all incompetent no matter the shift or day of the week it’s crazy, I will NEVER return there after waiting 15 mins for a coffee and a wake up wrap, god knows what they were doing as the cars stacked up 15 deep behind me, never again .
  • LB
    Leila Bradley-Gallagher
    Aug 21, 2025
    5.0
    The workers are very understanding and accommodating
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Shrewsbury, MA?

Dunkin' in Shrewsbury, MA is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sunday.

What special holiday drinks can I try at Dunkin' this season?

You can try Dunkin's new Cookie Butter Cloud Latte, along with returning favorites like Peppermint Mocha and Toasted White Chocolate Signature Lattes, as well as the new Berry Sangria Refresher.