Buffalo Wild Wings

3.5
2175 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
476 Boston Turnpike, Shrewsbury, MA
01545, United States

Hours

Reviews

3.5
2,175 reviews
5 stars
771
4 stars
521
3 stars
287
2 stars
164
1 star
432

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow, disorganized, and rude service, with long wait times for seating and food.

Food Quality

Many reviews highlighted poor food quality, including cold, overcooked, and improperly prepared items, leading to dissatisfaction.

Management Concerns

Several customers expressed frustration with management's lack of responsiveness and organization, contributing to a negative dining experience.

Positive Staff Experiences

Despite the overall negative feedback, some customers praised individual staff members for their friendliness and helpfulness.

Atmosphere and Cleanliness

While some noted the atmosphere as suitable for watching sports, others criticized cleanliness and the overall condition of the restaurant.
  • MS
    M Murphy (snakenole)
    Nov 2, 2025
    1.0
    Absolutely horrible experience. This was the fourth time we’ve been to this restaurant. The first three times were ok but not perfect. I figured I’d give it another try as I went to one in Florida for years and it was sort of a tradition for me and friends for watching college football on Saturdays. This last time was one of the worst Buffalo Wild Wings experiences I’ve had. They can def be hit or miss but this location is pretty bad. The worst part was that we went there to watch the FSU game. There are a ton of tvs and no one seemed interested in watching any of them even though it was also game 7 of the World Series. The place was busy but not crowded. I asked the server to change one of the small tvs to the FSU game. She asked the bartender to do it and after 15 minutes it still wasn’t changed. I asked again. She said he was busy but would get to it. It wasn’t that busy that he couldn’t take two minutes to change a channel. 15 more minutes go by. I asked again. Ended up watching on my phone while we ate and then just left. Was there over an hour and they never put the game on. A sports bar should cater to its sports fan crowd—the point is to watch a game there versus at home. If you can’t even get your game on there’s no point going. And they had dance music playing instead of the audio from the WS game. The wings I ordered were absolutely drenched in sauce. It was gross. Like they just pulled them out of the fryer and poured a quart of sauce over them. The carrots were giant baby carrots they couldn’t even be bothered to cut into sticks. Fourth and last visit. I won’t be going back. Terrible experience. It’s a shame because like I said I’ve been a loyal customer of this chain for years even with all the ups and downs in food quality. It’s sort of been a football season tradition of mine for years. But I’ll just have to find somewhere else to watch the game.
  • GJ
    Graham Jones
    Nov 2, 2025
    1.0
    Shocking customer service and total absence of any organization or management. Ordered food for pickup Oct 25 - I arrived 15 mins after confirmed time and waited 20 more mins, eventually to be told someone must have stolen it, and we will make order again. 1h wasted. Gave them a second chance Nov 1 - food eventually appeared 30 mins after posted time. Unacceptable. In both visits the person on desk left for 10 mins leaving a line 5-7 deep many of whom gave up and left. This place needs management.
  • GG
    Gem93
    Nov 1, 2025
    1.0
    I’m glad I’m not the only one who has had the same experience. The food sucks. It’s cold and way overpriced. This was my third time giving it a chance and I definitely won’t go back.
  • BC
    Bob Ca
    Oct 22, 2025
    5.0
    Service was great, I got take out and the hostess was very nice and professional. I believe her name was Tori and she got our food very quick and very helpful when we had trouble deciding on what to order and what sauce to get. Great customer service and food was very good as well.
  • EG
    Elizabeth Gandolfi
    Oct 18, 2025
    1.0
    Went in for dinner tonight and there was already a line waiting to be seated, and my family and I waited in line for 10 minutes before I got fed up and went to hunt down the hostess. The place wasn’t even busy at all so the long wait was completely unnecessary. The hostess finally showed up and with a horrible attitude. Then to top it off our waitress was just as bad. When she brought us our drinks she placed all of them at one end of the table and walked away making us figure out who had what, then the food came out lukewarm and orders were not even right. She never came back to even ask how everything was or to see if we needed anything else. Absolutely the WORST EXPERIENCE I’ve had.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Shrewsbury, MA specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.

What are the operating hours for Buffalo Wild Wings in Shrewsbury?

The restaurant is open from 11:00 AM to midnight Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Fridays and Saturdays.