Five Guys

Reviews

• MM

  Mary Mohr

  2 days ago
  1.0
  there management is the most disrespectful to there employees especially when you can tell the employee really tries
• KL

  Katie Lewis

  6 days ago
  5.0
  Service was great
• JM

  Jack Marley

  Dec 6, 2025
  1.0
  I arrived to pick up my mobile order and was immediately disappointed by the service. Several staff members noticed me waiting but chose to ignore me, even after I politely asked about my order. I ended up standing there for about five minutes before someone finally handed me my food. The entire team seemed disorganized and overwhelmed, and multiple customers around me were visibly frustrated due to the lack of attention. By the time I got my order, I was annoyed but still hoping the food would make up for it. Unfortunately, it didn’t. The fries were cold and soggy, clearly having sat out for far too long while the staff scrambled to make a new batch. The burger was passable but also cold, which made no sense given that I picked up my order less than ten minutes after placing it. For a meal that cost over $20, I expected at least hot food and basic customer service. This experience was genuinely disappointing, and I won’t be returning anytime soon.
• SS

  Scott

  Nov 26, 2025
  5.0
  Looking for fast but better than fast food!
• DS

  Devin Sea

  Nov 16, 2025
  1.0
  When I went in, there were only a few customers, all already seated and eating. There were three employees—one cooking and two cleaning. The young man cleaning the lobby took my order quickly and went right back to cleaning. The other person cleaning didn’t assist with the order at all. I ordered a patty melt (the grilled cheese cheeseburger) and a milkshake. The young lady cooking stopped everything she was doing to make my burger, and I had it within three minutes. The milkshake, however, took 30 minutes. They were cleaning with chemicals at the same time they were cooking, and the young lady who was told to make my milkshake kept saying “yes” but never actually made it. The young man cleaning went to the back to clean something else, so I just waited. While waiting, I decided to eat my burger. The first few bites were fine, but later it started to taste like the chemicals they were using to clean. I finally got my milkshake—a one-minute item—after half an hour, as I was already walking back to my hotel across the street. Not only was the wait extremely long, but the food tasted off and potentially contaminated. You should never clean the same surfaces you’re cooking on—or even the ones right next to it—especially with strong chemicals. There’s no telling what was used, and I've had a cough ever since eating there. Based on this experience, I do not recommend this location at all. This did not feel up to health-code standards, and I will not be returning.

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