Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
224 reviews
5 stars
114
4 stars
45
3 stars
19
2 stars
13
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly and attentive staff while others report rudeness and poor communication.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and difficulty in communicating specific requests.
Food Quality
While some customers enjoyed the food, particularly the chili and chicken sandwiches, others criticized the quality and freshness of the burgers and fries.
Cleanliness
The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Drive-Thru Experience
The drive-thru service received mixed reviews, with some customers appreciating the speed and efficiency, while others faced long waits and order mistakes.
- AGAndrew GilbertNov 16, 20253.0No sweet-and-sour sauce
- SHScott HensleyNov 15, 20255.0I always have a great experience at the Wendy’s in Saugus, MA. The food is consistently fresh, the service is quick, and the staff is friendly every time I visit. Their Chili is one of my absolute favorites—perfectly seasoned and always served hot. I also can’t get enough of their Apple Pecan Salad. It’s crisp, flavorful, and feels like a genuinely fresh option you don’t always find at fast-food places. Whether I’m grabbing something on the go or stopping in for a quick meal, this Wendy’s location never disappoints. Highly recommend!
- RGRobert GoodwinrOct 31, 20252.0Drive through service is not that great. Half the time they can't get my food and coffee order correct and 75% of the time screw up my large ice coffee giving me a medium instead. I have to correct them at the window and then get an attitude like its my fault, when they don't under stand common English. Also takes a while when you order a breakfast sandwich and waited close to 15 mins without anybody in the drive line???!!! This happens alot and probably why they don't have alot of people for breakfast. Food portions quality (burgers) and size have gone down hill. The ruined the once great spicy chicken sandwich from back in the day, by changing the recipe now that's a dud. Get your act together!
- GIGovarthanan InparajahOct 16, 20255.0Taste good
- W2Wemerson 2025Oct 10, 20255.0I really love the service from the girls at this store — they’re always so polite and attentive. It’s always a pleasure going there! I think they should give a lesson on how to treat customers to the Montvale location in Woburn.
Frequently Asked Questions About Wendy's
Is 777 Broadway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Saugus, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Saugus, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (339) 330-0001.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 777 Broadway Wendy’s serve breakfast?
Yes, this Wendy’s location in Saugus, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's located at 777 Broadway, Saugus, MA?
The drive-through at this Wendy's is open Monday through Friday from 6:30 AM to 1:00 AM, and on Saturday and Sunday from 7:00 AM to 1:00 AM.
Does the Wendy's at 777 Broadway offer breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order delivery or takeout from Wendy's at this location?
You can order delivery or takeout via the Wendy’s app or at order.wendys.com by selecting the Saugus, MA location.
Is dine-in available at the Wendy's on 777 Broadway?
Yes, this Wendy’s location offers dine-in service in addition to drive-thru and delivery.
What payment options does Wendy's at 777 Broadway accept?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I contact Wendy's at 777 Broadway for questions or feedback?
You can call them directly at (339) 330-0001 or reach Customer Care via live chat or phone at 888-624-8140. Feedback can also be submitted through their online survey.
Where can I find Wendy's menu and nutrition information for this location?
Menu and nutrition details are available on the Wendy’s menu website or app, including allergen information and calorie counts.
What are some fast food restaurants near Wendy’s at 777 Broadway, Saugus?
Nearby fast food options include Friendly's, Raising Cane's Chicken Fingers, Jersey Mike's Subs, Five Guys, and another Wendy's location.
Are there any fitness or wellness centers near Wendy's on 777 Broadway?
Yes, Orangetheory Fitness and Jenny Craig Weight Loss Center are nearby for those interested in fitness and health.
What retail stores are close to the Wendy’s at 777 Broadway that I can visit before or after dining?
You can visit Foot Locker for sportswear, Boston Interiors and Ethan Allen for home decor and furniture, and Artist & Craftsman Supply for arts and crafts products nearby.