Business Details
About
Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
3.7
772 reviews
5 stars
322
4 stars
185
3 stars
109
2 stars
54
1 star
102
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed concerns about high prices and perceived price gouging, especially compared to competitors like Market Basket.
Customer Service
Feedback on customer service was mixed; while some employees were praised for their friendliness, others were reported as rude or unhelpful.
Store Cleanliness
The store was generally noted as clean, but there were complaints about outside cleanliness and the condition of some products.
Product Quality
Customers reported inconsistent quality in produce and deli items, with some items being near expiration or not fresh.
Checkout Experience
There were frequent complaints about long wait times at checkout, with many customers noting that only one or two registers were open.
- RGRobert Goodwinr5 days ago5.0A lot better than some months further back. Meats, produce/freshness, overall items that are in stock and butcher shop area also improving. Now if they can just stay like this and be consistent. This is what it takes in this business to beat out the competition. I will be going back more often now.
- TLteresa leblanc6 days ago1.0i like this store because it’s right off the high way and i’ve shopped at stop and shop for years. over the last few months the yogurt section is bare and there’s almost no produce and what there is out is bad. the quality of the produce is terrible. it’s moldy on shelf. i shop for my elderly mother, is this what they think of the customers. prices are high enough the fact that at the store the stuff is rotten. shame. be ware of the clearanced fruit and make sure you’re checking your dates on other items. it’s a disappointment because i did like this store. i’ll be shopping somewhere else soon.
- SHScott HensleyDec 20, 20255.0Stop & Shop in Saugus, MA is a solid grocery store with a lot going for it. While Stop & Shop can be a bit pricey at times, using the Stop & Shop card and paying attention to the weekly deals makes it surprisingly affordable. The selection is good, the store is generally clean and well organized, and it’s convenient that they also offer lottery services. Best of all, the staff is generally very friendly and helpful, which makes shopping there a pleasant experience overall.
- DDDanielaDec 17, 20255.0Jordan is by far the best employee, she helped me find everything i need and always had a smile on her face! Five stars for Jordan!!
- MMMalden MaverickDec 12, 20251.0Prices are OUT OF CONTROL!! They put up sale signs with higher prices, trying to trick folks into thinking they are getting a deal- when they aren't. Its a gimmick.
Frequently Asked Questions About Stop & Shop
What are the opening hours of Stop & Shop in Saugus, MA?
Stop & Shop in Saugus is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Where is Stop & Shop located in Saugus?
Stop & Shop is located at 164 Main Street, New England Shopping Center, Saugus, MA 01906.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery services for customer convenience.
Can I shop online at Stop & Shop for pickup or delivery?
Yes, you can shop online and choose either pickup or delivery options at Stop & Shop in Saugus.
What loyalty program does Stop & Shop offer?
Stop & Shop offers the GO Rewards loyalty program, which delivers personalized offers and allows you to earn points redeemable for gas or groceries.
What community initiatives does Stop & Shop support?
Stop & Shop is committed to fighting hunger and runs the School Food Pantry Program to ensure no student in the community goes hungry.
What services are available at Stop & Shop?
Services include flu vaccinations, Peapod online grocery, SCAN IT! Mobile, RedBox rentals, UPromise, Blue Rhino propane, Western Union money transfers, Order It!, and Coinstar machines.
What nearby places can I visit before or after shopping at Stop & Shop?
Nearby you can visit Buffalo Wild Wings for a meal, North Shore Liquors for specialty drinks, or Saugus Plaza for additional shopping options.
Is there a convenient place to access financial services near Stop & Shop?
Yes, you can find Western Union for money transfers and Coinme for ATM and currency exchange services near Stop & Shop.
Are there any home improvement stores near Stop & Shop?
Yes, Floor & Decor, specializing in home improvement and flooring, is located near Stop & Shop at the New England Shopping Center area.