Business Details
About
Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
3.7
764 reviews
5 stars
318
4 stars
184
3 stars
109
2 stars
54
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of friendly and rude employees, with many customers expressing dissatisfaction with service quality.
Pricing
Numerous reviews highlight high prices compared to competitors, with many customers feeling that the store is overpriced.
Cleanliness
While some customers appreciate the cleanliness of the store, others report issues with unsanitary conditions, particularly in the produce and seafood sections.
Stock Availability
Customers frequently mention inconsistent stock levels, with reports of empty shelves and limited availability of fresh produce and meats.
Checkout Experience
Many reviews point out long wait times at checkout, with complaints about the lack of open registers and issues with self-checkout machines.
- NTNarendra Timalsina6 days ago4.0Good place to shop grocery items. Little expensive but overall great!
- AIAlfred IannuzziNov 3, 20253.0Prices high comparing it to Market Basket
- RRRyan ROct 28, 20255.0The store is always well stocked and clean! The employees are nice and are helpful! If you’re here, use the stop & shop savings station!
- KTKevin TienOct 24, 20251.0Poor pickup service, I called them for my location and wait for like 40 minute no one show up, and I go into the store, no one try to help me.
- ADAnne DolanSep 16, 20251.0I call this the fifth circle of hell. DO NOT GET SEAFOOD and customer service is THE WORST
Frequently Asked Questions About Stop & Shop
What are the opening hours of Stop & Shop in Saugus, MA?
Stop & Shop in Saugus is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Where is Stop & Shop located in Saugus?
Stop & Shop is located at 164 Main Street, New England Shopping Center, Saugus, MA 01906.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery services for customer convenience.
Can I shop online at Stop & Shop for pickup or delivery?
Yes, you can shop online and choose either pickup or delivery options at Stop & Shop in Saugus.
What loyalty program does Stop & Shop offer?
Stop & Shop offers the GO Rewards loyalty program, which delivers personalized offers and allows you to earn points redeemable for gas or groceries.
What community initiatives does Stop & Shop support?
Stop & Shop is committed to fighting hunger and runs the School Food Pantry Program to ensure no student in the community goes hungry.
What services are available at Stop & Shop?
Services include flu vaccinations, Peapod online grocery, SCAN IT! Mobile, RedBox rentals, UPromise, Blue Rhino propane, Western Union money transfers, Order It!, and Coinstar machines.
What nearby places can I visit before or after shopping at Stop & Shop?
Nearby you can visit Buffalo Wild Wings for a meal, North Shore Liquors for specialty drinks, or Saugus Plaza for additional shopping options.
Is there a convenient place to access financial services near Stop & Shop?
Yes, you can find Western Union for money transfers and Coinme for ATM and currency exchange services near Stop & Shop.
Are there any home improvement stores near Stop & Shop?
Yes, Floor & Decor, specializing in home improvement and flooring, is located near Stop & Shop at the New England Shopping Center area.