Panera Bread

3.9
579 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

647 Broadway, Saugus, MA
01906, United States
(781) 941-2220
https://www.panerabread.com/en-us/cafe/locations/ma/saugus/647-broadway
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Saugus is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
647 Broadway, Saugus, MA
01906, United States

Hours

Reviews

3.9
579 reviews
5 stars
284
4 stars
142
3 stars
52
2 stars
35
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and unprofessional behavior.

Food Quality

Food quality is inconsistent; some customers enjoy the meals while others report issues with freshness and incorrect orders.

Pricing Issues

Customers frequently mention deceptive pricing and dissatisfaction with portion sizes relative to cost.

Cleanliness

Concerns about cleanliness and sanitation, with reports of dirty dining areas and unsanitary food preparation.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly with online and curbside orders.
  • DL
    D L.
    Dec 27, 2025
    5.0
    GREAT Panera. We only dine at Paneras on the road and this location stood out as one of the best on East Coast. Waitstaff very personable and professional, Matilda makes the best Panera latte, food was fresh, served quickly and exactly as ordered. Nice booths available near gas fireplace. Keep up the good work!
  • LT
    Leah T.
    Nov 3, 2025
    3.0
    Idk how a $7 kids meal and a $8 half sandwich and $3 drink somehow added up to $23 and some change…. Typing this as I sit here — workers are too busy being extremely loud flirting with this guy. For the last 30 mins. As he is eating over the counter. Extremely inappropriate.
  • HW
    Howard Wolfe
    Oct 22, 2025
    2.0
    Deceptive pricing! I ordered a half salad which on the overhead menu said was 7 $7 and some odd cents but I was actually charged over $9 for it. When I asked about this the woman was an unable to supply and intelligible explanation. In addition, I wanted to get a cup of decaf coffee, but the dispenser was empty. It took them about 45 minutes to refill it, and then the milk ran out. I have to say this was a very disappointing experience.
  • JR
    Jose Rivera
    Sep 30, 2025
    1.0
    employees dont know what theyre doing. Every time i come to this location they cant make my food alterations, they tell me what im asking for can't be done, and im asking for basic stuff like a different type of cheese on sandwich from the one they put on it. every time they make big deal about what i want and refuse to do it ....
  • JW
    Jesse Warren
    Aug 12, 2025
    1.0
    I arrived at the Panera Bread in Saugus, MA at 10:40am trying to order breakfast sandwich and was denied because management closed down breakfast food at 10:30am in the morning. I could only order lunch food at 10:40am. That’s pathetic.
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Frequently Asked Questions About Panera Bread

Does Panera Bread Saugus accept reservations?

No, Panera Bread Saugus does not accept reservations.

What are the delivery hours for Panera Bread Saugus?

Delivery is available Monday to Friday from 6:00 AM to 9:30 PM, Saturdays from 7:00 AM to 9:30 PM, and Sundays from 7:00 AM to 8:00 PM.