Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple customers reported long wait times, incorrect orders, and poor service from staff, including rude behavior and lack of acknowledgment.
Cleanliness
Several reviews highlighted concerns about cleanliness, including dirty dining areas and restrooms, with one customer mentioning mice in the play area.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or incorrect items.
Play Area
The play area received mixed reviews, with some customers appreciating its presence while others noted cleanliness issues and age restrictions.
LD
Louis Diaz
Feb 14, 2026
5.0
Quick and easy. Great service.
PT
Poncho Trelos
Feb 9, 2026
1.0
I'm not sure if this is a common practice among all McDonald's, but when I pay cash for example a medium hot black coffee cost $1.92 with tax. The window cashiers always round up to $1.95 and then I receive $0.05 change when I give them $2. And they do this constantly. I've experienced this at least five times in the last 2 weeks. I asked the cashier at the window. Why doesn't he round it down to $1.90 and give me back $0.10 so McDonald's takes the hit not the consumer or the customer. He looked at me like I hsd two heads. I know the idiots at the federal government are trying to get rid of the penny. But this is ridiculous. It is also a manifestation of the debasement of the dollar and it's also inflationary. They should charge $1.90 or $1.95 and not try to steal 2 or 3 cents from their customers on every transaction.
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Pamela Medina
Jan 25, 2026
3.0
Came here with my son and nephew and had an overall okay experience.
Ordering was easy using the self-service kiosk when you walk in. These boys took long to order haha! You order, grab a number, sit down, and the food is brought to your table. Our food came out in under 10 minutes and was warm, which was appreciated. The server was fine and straightforward, nothing memorable. Everything was pretty basic and nothing planted a memory for me that will last forever. It was pretty quiet at the time, there was only one other family dining in there.
The play area was another letdown. I stop here because the boys insisted that McDonalds had playgrounds, I don’t remember that being the case. We stopped at this one because it was close to the place we were at. Coincidentally , this one happened to have a playground so the kids were excited to use it. However, it turns out it’s only for ages 3 and under, which was disappointing for older kids.
Overall, it’s fine if you want something quick and efficient.
KB
Kristen Blumetti
Jan 24, 2026
5.0
I typically don’t take the time to review a McDonalds, as generally the in-dining experience is pretty consistently poor. However I took my kids here for lunch on a Saturday and felt compelled to write a review because I was pleasantly surprised. There was adequate staff, food was best quality I’ve had in a long time, it was clean, and there was a small play area for kids.
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M. Trevino
Jan 7, 2026
1.0
Worst experience ever. First I placed 2 separate mobile orders, the first order came out missing half of the nuggets, and the ticket for the second order was attached to the bag, waited 15 mins on my second order and it never came out, so I went in, team failed to acknowledge I was even there, about 10 mins of waiting they finally addressed my presence, I explained my other order never showed up, the cashier then talked to the other team member, came back and insisted my order was taken out with the other order, I explained I could see my order still sitting on the counter with my number on it, the cashier then got the manager, I explained the situation to the manager and she rolled her eyes at me and disregarded my situation, because of this I got frustrated and began to get upset, all I wanted was the food I had ordered and the team refused until I got upset and threatened to call corporate, they then threatened to call the police vice admitting that they just messed up and missed my order, after 45 mins of arguing my 10 min lunch stop was now over an hour just waiting on my food. I finally got my food but not without more attitude and snobbiness, from a McDonalds that had no one in the drive thru, and no one inside waiting or ordering, complete waste of time I will never return to this location
What are the regular operating hours for McDonald's at 127 Broadway, Saugus, MA?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Saugus?
Delivery service is available from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's location have a drive-through service and what are its hours?
Yes, the McDonald's at 127 Broadway has a drive-through open from 6:00 AM to 11:00 PM on most days, extending until midnight on Fridays and Saturdays.
What pickup and delivery options does this McDonald's offer?
They offer curbside pickup, same-day delivery, no-contact delivery, and general delivery services.
What payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I place an order online for McDonald's at this location?
You can order online via their delivery site at https://mcdonalds.order.online/business/-5579 or using the McDonald’s App available on iOS and Android.
What services and amenities are available at McDonald's on 127 Broadway?
They offer drive-thru service, WiFi, mobile ordering, mobile offers, McDelivery, and accept gift cards.
Are there nearby car rental agencies close to McDonald's at 127 Broadway?
Yes, both Alamo and Enterprise Rent-A-Car are nearby for your convenience if you need to rent a vehicle before or after dining.
What other dining options are close to this McDonald's?
Nearby restaurants include Polcari's Restaurant (Italian and pizza), Brew Zone brewery, Casa Vallarta Mexican Restaurant, and Jimmy's Steer House steakhouse.
Are there any coffee shops near McDonald's at 127 Broadway?
Yes, Dunkin' is nearby, perfect for coffee, donuts, and smoothies if you're looking for another quick bite or beverage.
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