Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,037 reviews
5 stars
453
4 stars
249
3 stars
177
2 stars
59
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness, including dirty dining areas and restrooms, and even reports of rodents.
Food Quality
Mixed feedback on food quality; while some enjoyed fresh and hot meals, others received cold or incorrect items.
Drive-Thru Experience
The drive-thru was noted for being fast and efficient by some, but others experienced significant delays and disorganization.
Family-Friendly Environment
Positive comments about the family-friendly atmosphere, including play areas for children and accommodating staff.
- SSSJNov 18, 20255.0Typical McDonald. Goid for fast bite.
- CLChantha LukNov 4, 20251.0I've decided I'm going to create an account and give a one star review every single time I order nuggets, CLEARLY REQUEST A SAUCE, and they act like I asked for none. This is the fourth time. I understand if you want to penny pinch and not give extra but are we not entitled to the one sauce with every order of nuggets? Are you trying to cut costs by frustrating customers? I hope the effort it takes for you to offset this with five fake 5 star reviews will cost the company more than the $0.12 cents it costs to just give the sauce that a customer asks for, pays for and is written on my receipt, my screen, your screen, the orders screen and this screen.
- JKjoseph KOct 20, 20254.0it’s mcdonald s , good breakfast
- EREduardo Delgado RoseteOct 11, 20251.0Went through the drive though today to get a late night meal. Never use the mobile deals through the drive through. Go inside if you have to. I used a mobile deal through the phone and I had auto pay activated unknowingly. When I get to the window to pay, they lost my order and I’m forced to pay again. I showed proof that my card went through and they offered no assistance at all. The person I believe to be the manager brushed me off and claimed I placed an order to another location which was untrue. They took my code, and took the money but delivered no food. A 14 dollar meal turned to at 35 dollar meal since I had to pay twice and lost my deal. Hope they asked me to go inside instead of paying again due to the drive through pressure. Very unprofessional. See the gentleman’s in question in the photo
- AMAkiko MSep 29, 20254.0Drive-thru is smooth here. Though the guy who was behind the screen sounded super tired although it was still 2pm on Sunday, but he did well getting our orders.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 127 Broadway, Saugus, MA?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Saugus?
Delivery service is available from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's location have a drive-through service and what are its hours?
Yes, the McDonald's at 127 Broadway has a drive-through open from 6:00 AM to 11:00 PM on most days, extending until midnight on Fridays and Saturdays.
What pickup and delivery options does this McDonald's offer?
They offer curbside pickup, same-day delivery, no-contact delivery, and general delivery services.
What payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I place an order online for McDonald's at this location?
You can order online via their delivery site at https://mcdonalds.order.online/business/-5579 or using the McDonald’s App available on iOS and Android.
What services and amenities are available at McDonald's on 127 Broadway?
They offer drive-thru service, WiFi, mobile ordering, mobile offers, McDelivery, and accept gift cards.
Are there nearby car rental agencies close to McDonald's at 127 Broadway?
Yes, both Alamo and Enterprise Rent-A-Car are nearby for your convenience if you need to rent a vehicle before or after dining.
What other dining options are close to this McDonald's?
Nearby restaurants include Polcari's Restaurant (Italian and pizza), Brew Zone brewery, Casa Vallarta Mexican Restaurant, and Jimmy's Steer House steakhouse.
Are there any coffee shops near McDonald's at 127 Broadway?
Yes, Dunkin' is nearby, perfect for coffee, donuts, and smoothies if you're looking for another quick bite or beverage.