Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, incorrect orders, and missing items, leading to frustration.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness, including dirty dining areas and restrooms.
Mixed Food Quality
While some customers enjoyed fresh and hot food, others complained about cold or incorrect orders.
Positive Staff Interactions
Despite service issues, many customers praised the friendliness and helpfulness of the staff.
MT
M. Trevino
5 days ago
1.0
Worst experience ever. First I placed 2 separate mobile orders, the first order came out missing half of the nuggets, and the ticket for the second order was attached to the bag, waited 15 mins on my second order and it never came out, so I went in, team failed to acknowledge I was even there, about 10 mins of waiting they finally addressed my presence, I explained my other order never showed up, the cashier then talked to the other team member, came back and insisted my order was taken out with the other order, I explained I could see my order still sitting on the counter with my number on it, the cashier then got the manager, I explained the situation to the manager and she rolled her eyes at me and disregarded my situation, because of this I got frustrated and began to get upset, all I wanted was the food I had ordered and the team refused until I got upset and threatened to call corporate, they then threatened to call the police vice admitting that they just messed up and missed my order, after 45 mins of arguing my 10 min lunch stop was now over an hour just waiting on my food. I finally got my food but not without more attitude and snobbiness, from a McDonalds that had no one in the drive thru, and no one inside waiting or ordering, complete waste of time I will never return to this location
BW
B Walla
Dec 24, 2025
1.0
There have been two times recently where my change was $0.08 and both times I only received a nickel. This is becoming a widespread problem- if your associates can't even count basic coin change they probably shouldn't be working a register. If it's due to pennies being discontinued, make that your problem, not the customer's. Either round up change or correct your menu prices
JB
Joe Baker
Dec 18, 2025
3.0
Slow service and forgets to put the dipping sauce in the take out order every single time without fail. Literally has forgotten the dipping sauce for chicken nugget happy meals 14 out of the last 15 times ordered there for my kids. Have even chosen to add it in as the extras order when using the app and they still forget it without fail. Only time I have actually gotten it is when I have personally picked it up and asked them at the window for it so they need to actually place it in my hand.
DS
David S
Dec 6, 2025
5.0
Store manager was very nice and helped me out when I had an issue with my app. Went above and beyond, also did it all in less than a minute. Thank you!
What are the regular operating hours for McDonald's at 127 Broadway, Saugus, MA?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Saugus?
Delivery service is available from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's location have a drive-through service and what are its hours?
Yes, the McDonald's at 127 Broadway has a drive-through open from 6:00 AM to 11:00 PM on most days, extending until midnight on Fridays and Saturdays.
What pickup and delivery options does this McDonald's offer?
They offer curbside pickup, same-day delivery, no-contact delivery, and general delivery services.
What payment methods are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I place an order online for McDonald's at this location?
You can order online via their delivery site at https://mcdonalds.order.online/business/-5579 or using the McDonald’s App available on iOS and Android.
What services and amenities are available at McDonald's on 127 Broadway?
They offer drive-thru service, WiFi, mobile ordering, mobile offers, McDelivery, and accept gift cards.
Are there nearby car rental agencies close to McDonald's at 127 Broadway?
Yes, both Alamo and Enterprise Rent-A-Car are nearby for your convenience if you need to rent a vehicle before or after dining.
What other dining options are close to this McDonald's?
Nearby restaurants include Polcari's Restaurant (Italian and pizza), Brew Zone brewery, Casa Vallarta Mexican Restaurant, and Jimmy's Steer House steakhouse.
Are there any coffee shops near McDonald's at 127 Broadway?
Yes, Dunkin' is nearby, perfect for coffee, donuts, and smoothies if you're looking for another quick bite or beverage.