Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Saugus, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
686 reviews
5 stars
394
4 stars
120
3 stars
65
2 stars
32
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unresolved complaints.
Order Accuracy
Many customers reported frequent mistakes with their orders, including wrong items and dietary restrictions not being honored.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and overall store cleanliness.
Speed of Service
Customers frequently complained about slow service, especially during peak hours and at the drive-thru.
Mixed Experiences
While some customers praised the quality of food and coffee, others had negative experiences, indicating inconsistency in service.
- RURenan USA4 days ago5.0fast dunking
- BGBill Goettel6 days ago2.0At 7:15 AM ordered breakfast sandwich and large, hot, caramel latte with 2 squirts of caramel. Got to the window and the person repeated the order but didn't mention the caramel. I mentioned caramel twice but got no confirmation. Got rhe food and the drink had a label that said 3 instead of 2 caramel but I accepted it and drove away to work. No caramel taste...must not have stirred the 3 caramel....most of the way through the bitter tasting beverage i realized that there were 0 caramels. I just paid $6 for that bad beverage experience.
- MIMario IrizarryNov 14, 20252.0Very slow waited over 7 min for a hot tea
- CHCortney HodgdonOct 24, 20251.0Don’t ever go here late at night. The worker made me wait 25 minutes for a matcha, made it wrong, and then walked around holding my card while trying to help other customers. Absolute joke with attitude. I ended up leaving without my matcha, which I paid for.
- LWLucky winSep 27, 20251.0Man at drive thru was rude said he told me he’d be right with me and I didn’t hear that I said I can’t hear you so I’m coming up and when I got there he said “ I said I would be right back” I said I didn’t hear that and he said I would need to go back I’m by myself . He seemed upset at Dunkin and took it out on me
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Saugus, MA?
Dunkin' in Saugus, MA is open 24 hours a day, 7 days a week.
What types of meals can I get at Dunkin' in Saugus?
Dunkin' serves breakfast, lunch, and brunch meals, including espresso, coffee, breakfast sandwiches, donuts, and tea.
Does Dunkin' offer any holiday seasonal drinks?
Yes, Dunkin' offers seasonal drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and Berry Sangria Refresher during the holiday season.
Can I order Dunkin' products for delivery or curbside pickup?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
Is there a drive-thru available at the Dunkin' in Saugus?
Yes, this Dunkin' location features a drive-thru for customer convenience.
What payment methods are accepted at this Dunkin' location?
Dunkin' accepts both debit and credit card payments.
Where is this Dunkin' located in Saugus?
It is located at 1204 Broadway, Essex, Saugus, MA 01906, on Rt 1 North.
What nearby places can I visit after grabbing coffee at Dunkin'?
You can visit nearby places such as Santoro's Sub Villa for sandwiches or L A Fitness gym to work out, both within close proximity to Dunkin'.
Are there any retail or shopping centers near Dunkin' in Saugus?
Yes, Sherman Plaza and Sears are nearby shopping destinations where customers can shop after visiting Dunkin'.
How can nearby Walgreens benefit Dunkin' customers in Saugus?
Walgreens nearby offers pharmacy and convenience store services, so customers can easily combine their coffee run with picking up essentials or prescriptions.