Brand Certified
Dunkin'
4.1(692 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1204 Broadway, Saugus, MA
01906, United States
Certified by Dunkin' • Feb 22, 2026
(781) 233-6398
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Saugus, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
4.1
692 reviews
5 stars
397
4 stars
120
3 stars
66
2 stars
32
1 star
77
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, including missing items and wrong modifications, leading to frustration.
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many reviews highlighting rude staff and poor handling of complaints.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and overall store cleanliness, which detracted from the customer experience.
Speed of Service
Customers frequently noted slow service, especially during peak hours, with long wait times reported at both the drive-thru and in-store.
Food Quality
Mixed reviews on food quality, with some customers enjoying their orders while others reported inedible food and incorrect preparation.
- PCPeter Coogan6 days ago1.0I ordered a coffee cake muffin this morning. That’s all I wanted something to hold me over till lunch and I received a hard Coffee cake muffin almost broke a tooth no lie.. If you couldn’t give me a fresh coffee cake muffin, you should’ve told me. I could’ve ordered something else.
- DSDarlene SmithFeb 13, 20265.0Always one of my go to places on highway. Fresh, hot coffee and delicious donuts
- KRKatie RocheDec 12, 20251.0Inedible food. Not sure why they think it’s appropriate to sell this. Not sure why I keep coming here, it happens every time.
- RURenan USANov 20, 20255.0fast dunking
- BGBill GoettelNov 18, 20252.0At 7:15 AM ordered breakfast sandwich and large, hot, caramel latte with 2 squirts of caramel. Got to the window and the person repeated the order but didn't mention the caramel. I mentioned caramel twice but got no confirmation. Got rhe food and the drink had a label that said 3 instead of 2 caramel but I accepted it and drove away to work. No caramel taste...must not have stirred the 3 caramel....most of the way through the bitter tasting beverage i realized that there were 0 caramels. I just paid $6 for that bad beverage experience.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Saugus, MA?
Dunkin' in Saugus, MA is open 24 hours a day, 7 days a week.
What types of meals can I get at Dunkin' in Saugus?
Dunkin' serves breakfast, lunch, and brunch meals, including espresso, coffee, breakfast sandwiches, donuts, and tea.
Does Dunkin' offer any holiday seasonal drinks?
Yes, Dunkin' offers seasonal drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and Berry Sangria Refresher during the holiday season.
Can I order Dunkin' products for delivery or curbside pickup?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
Is there a drive-thru available at the Dunkin' in Saugus?
Yes, this Dunkin' location features a drive-thru for customer convenience.
What payment methods are accepted at this Dunkin' location?
Dunkin' accepts both debit and credit card payments.
Where is this Dunkin' located in Saugus?
It is located at 1204 Broadway, Essex, Saugus, MA 01906, on Rt 1 North.
What nearby places can I visit after grabbing coffee at Dunkin'?
You can visit nearby places such as Santoro's Sub Villa for sandwiches or L A Fitness gym to work out, both within close proximity to Dunkin'.
Are there any retail or shopping centers near Dunkin' in Saugus?
Yes, Sherman Plaza and Sears are nearby shopping destinations where customers can shop after visiting Dunkin'.
How can nearby Walgreens benefit Dunkin' customers in Saugus?
Walgreens nearby offers pharmacy and convenience store services, so customers can easily combine their coffee run with picking up essentials or prescriptions.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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