Dunkin'

3.8
391 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Saugus, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
533 Broadway, Saugus, MA
01906, United States

Hours

Reviews

3.8
391 reviews
5 stars
196
4 stars
72
3 stars
41
2 stars
13
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unprofessional behavior from staff.

Order Accuracy

Several customers experienced issues with incorrect orders, including wrong items and poorly prepared food.

Speed of Service

Many reviews mentioned slow service, particularly in the drive-thru, with long wait times reported.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly and efficient service.

Cleanliness

While some customers noted cleanliness, others reported dirty bathrooms and unsanitary conditions.
  • MO
    Michael O'Connor
    Jan 1, 2026
    1.0
    Whoever was working the drive thru headset on new years day is maybe the rudest I've ever had. 0 customer service skills
  • JM
    Jessica M
    Nov 20, 2025
    1.0
    Didn’t realize light ice meant let me fill the entire cup with it and give you 3 sips of coffee. Do better
  • ML
    Michael Lopez
    Oct 28, 2025
    1.0
    Honestly one goes to get a good sandwich and its given cold. Everything is go here its cold there other dunkins are nice and hot. Yall need to do a better job.
  • KS
    Karla Sepulveda
    Oct 26, 2025
    1.0
    This is the worst place I have ever visited, the customer service is horrible, this place is always empty for the kind of people who work here, rude and arrogant, I will never ever return to this place and do yourself a favor and don't eat here if you don't want to have a problem.
  • MM
    Mark Means
    Oct 4, 2025
    1.0
    I came to this establishment this evening, 10/04/2025. First, I drove through the drive-through and ordered my regular order: 1 LG Mango-pineapple Refresher with sparkling water; hash browns; and a Chicken pepper wrap. The order was taken by a male party. After I had given my order through the intercom, a older white female employee, had come on the intercom and stated the following: "We don't have the chicken-pepper wrap!" When I explained to her that I just purchased one previously, she then said, "We don't have it anymore." At this time, while waiting at the drive-through for my order, I watched this same female cacasion woman make my drink, but instead of using sparkling water lime I had requested, she poured green tea into my refresher mix! Once I seen this, I immediately went inside this establishment, and I had informed her that I didn't order for green tea to be used in the mix; I wanted sparkling water. At this time, I had requested for her name because I wanted to file a negative review against this older woman, but she refused to give her name. It should be noted that once I informed her that I wanted sparkling water, not green tea in my refresher, she then told me that I had to leave. I told her that I was a customer, and the way she was treating me was clearly unacceptable, and I would be writing a complaint with corporate against her. This woman's behavior was very unprofessional; her conduct was unacceptable, especially how I was treated as a customer and I want her to be reprimanded for her actions! Thank you.

Frequently Asked Questions About Dunkin'

What are Dunkin's hours of operation in Saugus, MA?

Dunkin' in Saugus is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.