Certified by Chipotle Mexican Grill • Mar 08, 2026
Mexican Restaurant
Chipotle Saugus is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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Certified by Chipotle Mexican Grill • Mar 08, 2026
Certified by Chipotle Mexican Grill • Mar 08, 2026
Reviews
3.4
1,104 reviews
5 stars
439
4 stars
205
3 stars
94
2 stars
65
1 star
301
BB
blayd
5 days ago
1.0
Saw this guy in line to use the bathroom worker came up to him and asked are you waiting for the bathroom? He said yes then the worker knocked on the door and when the guy in the bathroom came out, he went into the bathroom instead of letting the guy waiting in line getting in. After saw him laughing and giggling with a female coworker in the direction of the bathroom. Bathroom handle was also broken and toilet flush and overall just not a good experience. Terrible customer service.
JW
Jackson Widerstrom
Feb 28, 2026
5.0
This was lowkirkenuinly the greatest chipotle performance in the last decade. These guys show up and deliver straight heat in the form of a burrito. Straight gas 🫡🙏🔥🔥.
GS
Griffin Smith
Feb 28, 2026
5.0
So considerate and excellent team work, my food and I definitely recommend coming to this location. Again very considerate super nice.
TM
tommie mannion
Feb 28, 2026
5.0
Best Chipotle experience I’ve ever had, maybe even Mexican in general. Employees were wonderful gave great portions, very considerate.
SS
Shabmind
Jan 28, 2026
1.0
This annoyed me so bad that i’ve decided to leave my first review ever 😭. The people who work here will purposely mess up your orders as some sort of joke between themselves. I ordered a burrito with 3 ingredients and I received a bowl of sour cream. To make it even better, they’ve set up an automated phone call for “support” that will tell you it can do nothing and then hang up on you, so I had to save my bowl of sour cream and wait until AFTER my shift to go and get my order fixed, to which the employees just scoffed at me. However they did make my burrito, so if you want a correct order from this place just be prepared to have to go in and ask for a “manager” (they don’t know who the manager is)
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