Numerous customers reported extremely slow service, with long waits for seating, food, and attention from staff.
Food Quality
Many reviews mentioned cold, poorly prepared, or incorrect food orders, leading to dissatisfaction with the overall dining experience.
Staff Engagement
Customers noted a lack of engagement from staff, with many feeling ignored or unacknowledged during their visits.
Management Concerns
Several reviews pointed to poor management practices, including understaffing and lack of organization, contributing to negative experiences.
Mixed Experiences
While some customers had positive interactions with specific staff members, overall experiences varied widely, with many expressing disappointment.
SB
Sopeep Bou
4 days ago
2.0
Waited for 30 minutes to be seated. Once seated I waited 45 minutes then got up to ask for someone to take our order. I had a party of 10 and it was on a Sunday around 2pm. Once someone took our order things went quickly and our waiter was friendly. Place is just way under staffed.
TR
Tieara Rivera
Nov 14, 2025
1.0
Worst experience ever. Food was Cold .Service Terrible.Management unprofessional..Place needs to be shut down
WM
Wendy Lee Mason
Nov 8, 2025
1.0
The absolute worse BWW I have ever been to. We waiting 30 minutes for drinks from the bar. We waited for approximately 30 minutes for our food as well.
I could understand if they had been busy. In addition to us, there were only 6 other booths filled.
Our server was excellent! We based our tip.on her service.
An extremely disappointing experience. We definitely will not be returning to this BWW.
LB
Lorane Belanger
Oct 24, 2025
1.0
Upon our arrival, we found that the hostess was not present, resulting in a wait of 15 minutes for her to arrive. After being seated, we experienced an extended wait of 35 minutes before a waitress approached our table. An additional ten minutes passed before we received water. After an hour, our food was served, but it was cold. Furthermore, the side salad did not match our order, and one of the chicken sandwiches was missing. Additionally, the alcoholic beverage that was served did not align with our request for a mule. The most disappointing aspect was our request for nor was it ever correctednapkins, which went unaddressed, forcing us to go to the restroom to wash our hands. This experience was unsatisfactory, and we do not intend to return.
JJ
Jeevan Jaganath
Oct 12, 2025
1.0
I’ve been to several Buffalo Wild Wings locations in my life and have enjoyed them all. This location needs to be wiped clean. Literally the worst BWW in the United States of America. Unfortunately, 1 star is the minimum.
I came into this location to dine in around 12:45 PM. I was greeted by a waitress who went to speak with her manager about a seating me in a place where the game I requested be put on. She never came back.
Another waiter came and then seated me at my table and provided me menus. Then a different gentleman came over to put the game for on a tv. Keep in mind this location is almost never busy (at least when I came). I was the only one with a couple other customers seated at maybe 2 other tables. This area had close to 25 tables. Not one waiter/waitress came to see if I was ready to order (it was 1:50 PM, a FULL hour since I was handed my menus). Several other customers who came in after me were attended to by a couple staff. You’re telling me not of the staff noticed a guy looking at a menu? I get that some customers might get missed since restaurants can get busy but it was a ghost town in there. 3 different staff saw my face and knew I was dining in.
Eventually I got up. Walked to the front and gave the greeter the menus back and told him “I didn’t need these anymore, been here for 1 hour with the menus and not a single staff came to see if I was ready to order.” I went back to my seat and remained there until my game was over. A waitress then showed up, at that point I told her I wasn’t interested in ordering anymore (after seeing me looking at the menu for over an hour). She said “okay” and walked away.
Literally one of the most insane experiences I’ve had in a restaurant. It’s like I fell into a black hole. And the ironic thing is during my stay I saw several other guests having a negative experience. I saw an entire family leave their food at their table and leave since it was so bad. A BWW manager came over and I assume was apologizing for the bad food. Several people around me were getting wrong orders/drinks. This place is a absolute trainwreck…..
Even though it was a bad experience overall the fact not one manager or staff apologized (they knew about it, the waitress who I told I was not interested went and told her team - I saw it with my own eyes).
This speaks volume about this location.
Avoid this location at all costs.