Taco Bell

3.3
1028 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 267 Highland Ave in Salem. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
267 Highland Ave, Salem, MA
01970, United States

Hours

Reviews

3.3
1,028 reviews
5 stars
352
4 stars
175
3 stars
155
2 stars
84
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, rude staff, and frequent order mistakes.

Food Quality

While some customers enjoyed the food, many complained about incorrect orders, low-quality ingredients, and unsanitary conditions.

Cleanliness

Multiple reviews highlighted the dirty environment, including unclean tables and restrooms, contributing to a negative dining experience.

Technology Issues

Customers expressed frustration with the AI ordering system and self-service kiosks, often leading to incorrect orders and poor service.
  • ZS
    Zack Shapiro
    Jan 3, 2026
    1.0
    Look, I'm not dumb, I know Taco Bell is always super slow. But there's "slow" (ie waiting 10 minutes) and "your order is never coming" slow. I placed an order on the app thinking it would save time. It did not. I waited inside the Taco Bell for almost 40 minutes waiting for them to make one box. One single box! All the classic fast food tropes were here - the one person out of 5 making food while the other 4 stood idly doing nothing, occasionally sweeping or hiding from sight. The ever increasing backlog of patrons coming inside the restaurant only to realize the error of their ways. The only orders going out were to drive thru which makes me think that they aren't being scored on orders for pickup inside potentially? In any case, it's now been nearly an hour since I placed the order and I'm home. Chargeback city. And the app still says the "taco wizards" are making my order. I don't think they are.
  • SG
    Saga Gavri
    Dec 23, 2025
    1.0
    The service is terrible. The workers are like sleepy flies. You can stand there for 30 minutes and no one will come up to you or ask why you're even there. The workers put finished orders on the rack, but it's already full and there's no room. A crowd of people is waiting for pickup, and no one seems to care. No one gives out orders. It's terrible!
  • TS
    Theodore Solano
    Dec 22, 2025
    1.0
    I placed my mobile order at 6:53 PM and it is currently 7:25 PM and they asked me to pull over and I’m still waiting for my order. Awful
  • ME
    Maxx Effect
    Dec 20, 2025
    5.0
    The most athletic Taco Bell I've been to food was great and on point
  • VV
    Vega
    Dec 15, 2025
    1.0
    AI drive through is garbage. Never got the order right. The HUMAN employee took over and got it right first try... this feels more like a prank rather than an intelligent, strategic choice. Only reason I went was to use a gift card. Won't be returning. I feel bad for the employees.

Frequently Asked Questions About Taco Bell

What are the Taco Bell Salem's regular operating hours?

Taco Bell Salem is open daily from 9:00 AM to 3:00 AM.

Does Taco Bell Salem have drive-through service and what are its hours?

Yes, the drive-through is available daily from 9:00 AM to 3:00 AM.