Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Salem, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
186 reviews
5 stars
82
4 stars
26
3 stars
11
2 stars
8
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Service quality is inconsistent, with reports of rude staff and poor treatment of customers.
Order Accuracy
Frequent complaints about incorrect orders and misunderstandings, leading to customer frustration.
Cleanliness
Multiple reviews highlight unsanitary conditions, including dirty environments and food safety concerns.
Product Quality
Customers have noted issues with the freshness and quality of food and beverages, including stale items and poorly made coffee.
Speed of Service
While some customers appreciate quick service, others report long wait times and slow drive-thru experiences.
- AHAlbert HillNov 2, 20255.0Fresh coffee as I waited , young gentleman made the customer a/ is what it all about . Smile and service leave you feeling off. Climbing on my and your mountains that we are all we know.
- ATAleah TillotsonOct 12, 20251.0Waited in excess of 20 minutes to get a hot tea. There were only 2 cars in front of me and neither had a large order. When I got to the window and someone did finally come over it was with an iced tea so I waited even longer. When I left and drank my tea it had no sugar although I requested extra. I wasn't given a receipt so no way to give a review directly but really worst experience at a dunks ever. Never again!
- TGtharien guzmanOct 10, 20251.0Literal plastic in my sandwich
- JCJ'Anna CurtisSep 29, 20251.0I normally enjoy Dunkin’ but this location was beyond disappointing. My boyfriend went inside craving something simple and was shocked at how poorly he was treated. Upon entering he was not greeted and was immediately told he could only get coffee. Meanwhile a white woman in the drive thru was able to place a full order without issue. He even noted that the store still had 30 minutes until closing so this excuse does not hold up. It felt more like discrimination than a closing time policy. On top of that the environment was filthy. Dirty gloves were left out on the counter the paper they used was brown and looked like it had been recycled over and over nothing was covered and there were flies buzzing around. The tables and counters were sticky spills had not been cleaned up and it was just unhygienic overall. The person who took his order an Asian man acted as if my boyfriend was not even worthy of being served. That kind of treatment is unacceptable anywhere let alone a chain as popular as Dunkin’. Honestly I am glad he was not served in a place that unclean and unprofessional. We go to Dunkin’ often and have never had an experience this bad. This location needs serious attention. Disrespectful service combined with unsanitary conditions is not how you run a business.
- JPJulia Cooper (Gamma Phi)Sep 18, 20251.0Walk-up or drive-through. I was surprised by that and was really hoping to go INSIDE and order. I had to wait a while because the guy before me was just talking to people in there and we had no time, so we just drove through. Not what I'd expect at a DD.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 248 Highland Ave, Salem, MA?
Dunkin' is open every day from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can I order ahead using a mobile app for this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
What types of food and drinks are available at this Dunkin'?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and specialty seasonal beverages like the Cookie Butter Cloud Latte and Peppermint Mocha.
Does this Dunkin' have a drive-thru service?
Yes, this location has a drive-thru service for your convenience.
What payment methods are accepted at this Dunkin'?
Dunkin' accepts both credit and debit card payments.
Is there free Wi-Fi available at Dunkin' in Salem, MA?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
Are there any coffee shops near Dunkin' at 248 Highland Ave, Salem?
Yes, there are multiple nearby coffee shops including other Dunkin' locations and Dunkin' Donuts nearby.
What dining options are available near Dunkin' in Salem for a quick meal?
Nearby you can find fast food restaurants such as Taco Bell, Burger King, and Londis of Salem for quick dining options.
Are there any useful nearby services if I need banking or postal services around Dunkin'?
Yes, nearby services include Bank of America ATM, Santander Bank ATM, M&T Bank ATM, People’s United Bank, and a UPS Access Point location for postal and courier needs.