Dunkin'

3.7
331 reviews
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Business Details

152 Washington St, Salem, MA
01970, United States
(978) 744-9888
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Salem, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
152 Washington St, Salem, MA
01970, United States

Hours

Reviews

3.7
331 reviews
5 stars
158
4 stars
59
3 stars
29
2 stars
20
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Cleanliness

Multiple reviews mention cleanliness issues, including dirty counters and unsanitary conditions.

Product Quality

Customers frequently complain about stale donuts and incorrect orders, indicating inconsistency in product quality.

Location Issues

The lack of public restrooms and the small size of the store are noted as significant drawbacks.
  • KS
    Kenneth Smith
    Dec 15, 2025
    5.0
    My spot.
  • AF
    A F
    Nov 17, 2025
    5.0
    Always the best
  • LY
    Lisa Youngson
    Nov 4, 2025
    4.0
    Donuts were not very fresh, but it was busy being Halloween weekend.
  • JS
    Jerry Smith
    Oct 30, 2025
    1.0
    They advertised the pins on the display wall but would not sell them to me. Definitely a BAIT AND SWITCH. One of the "Brand Ambassadors" stated the display was a "Corporate Display" and that the pins were not sold, but every thing else in the display was for sale. Very disappointing for a great experience to Salem to have another "Corporate" excuse! #SalemHalloween2025 #JustWow!
  • PS
    Priscilla S.
    Oct 15, 2025
    4.0
    Yes, this is the viral Dunkin' all over TikTok! I can say it's definitely not Al, even though most people think it is. It's a very small store that's decorated really nice for October only. I'm assuming that because of its location in Salem, and of course, the decor is the reason why it gets so crowded. The line to get in gets extremely long. Luckily, when we arrived, the line wasn't bad, but within minutes, the line got so long. The line moves fairly quickly, so it isn't so bad. There were tons of people filming and taking pictures for content, so if you don't like to be filmed, this Dunkin in October isn't for you. All in all it's very clean and the donuts look freshly made. The customer service here is a plus. If you're looking for cups my suggestion is arrive early or go to another location in Salem that's less crowded because they sell out quickly especially the black cup.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Salem, MA?

Dunkin' in Salem, MA is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Salem offers both delivery and curbside pickup services.