Dunkin'

3.7
330 reviews
Decked Out Lattes
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Business Details

152 Washington St, Salem, MA
01970, United States
(978) 744-9888
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Salem, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
152 Washington St, Salem, MA
01970, United States

Hours

Reviews

3.7
330 reviews
5 stars
158
4 stars
58
3 stars
29
2 stars
20
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praised friendly service while others reported rudeness and poor attitudes.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty counters and unsanitary conditions.

Order Accuracy

Many customers experienced problems with incorrect orders, leading to frustration and disappointment.

Product Quality

While some enjoyed fresh coffee and donuts, others complained about stale products and inconsistent quality.

Location Issues

Customers noted the lack of public restrooms and the crowded nature of the store, impacting their overall experience.
  • AF
    A F
    Nov 17, 2025
    5.0
    Always the best
  • LY
    Lisa Youngson
    Nov 4, 2025
    4.0
    Donuts were not very fresh, but it was busy being Halloween weekend.
  • JS
    Jerry Smith
    Oct 30, 2025
    1.0
    They advertised the pins on the display wall but would not sell them to me. Definitely a BAIT AND SWITCH. One of the "Brand Ambassadors" stated the display was a "Corporate Display" and that the pins were not sold, but every thing else in the display was for sale. Very disappointing for a great experience to Salem to have another "Corporate" excuse! #SalemHalloween2025 #JustWow!
  • AD
    Ashley Davis
    Oct 20, 2025
    5.0
    Not normally the Dunkin type but was definitely drawn to check this one out with its fun halloween vibe!
  • PS
    Priscilla S.
    Oct 15, 2025
    4.0
    Yes, this is the viral Dunkin' all over TikTok! I can say it's definitely not Al, even though most people think it is. It's a very small store that's decorated really nice for October only. I'm assuming that because of its location in Salem, and of course, the decor is the reason why it gets so crowded. The line to get in gets extremely long. Luckily, when we arrived, the line wasn't bad, but within minutes, the line got so long. The line moves fairly quickly, so it isn't so bad. There were tons of people filming and taking pictures for content, so if you don't like to be filmed, this Dunkin in October isn't for you. All in all it's very clean and the donuts look freshly made. The customer service here is a plus. If you're looking for cups my suggestion is arrive early or go to another location in Salem that's less crowded because they sell out quickly especially the black cup.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Salem, MA?

Dunkin' in Salem, MA is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Salem offers both delivery and curbside pickup services.