Dunkin'

3.9
329 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Salem, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
68 Boston St, Salem, MA
01970, United States

Hours

Reviews

3.9
329 reviews
5 stars
161
4 stars
62
3 stars
46
2 stars
24
1 star
36

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, particularly in the bathrooms, with trash and lack of cleanliness noted.

Service Quality

There were numerous complaints about rude and unprofessional staff, with several customers experiencing poor service and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and poorly prepared food.

Food Quality

Customers expressed dissatisfaction with the quality of food, mentioning items being burnt or not cooked properly.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted good experiences with certain orders.
  • FC
    Frank Cates
    Nov 21, 2025
    5.0
    One of the 'better dunks'. They DO give a senior discount. Some others are simply tight fisted. It's an olde saying., look it up.
  • MP
    Megan Peters
    Oct 27, 2025
    2.0
    The cashier was rude when I ordered, the floor in the store clearly hadn’t been swept all day, and the bathroom was disgusting. The only toilet paper roll was lying on the ground, and there was trash everywhere. Our orders didn’t take long and the food was good, but will not be returning here
  • EJ
    Emma Jenkins
    Oct 25, 2025
    1.0
    The Bathroom was absolutely disgusting. trash everywhere It looks like it has never been cleaned. The trash was completely full and overflowing.
  • SS
    Sara Sepello
    Oct 20, 2025
    2.0
    Bathrooms were closed, they didnt give us our entire order, we had to go ask for our items two separate times, and the employees were less than professional
  • BB
    Bee
    Oct 16, 2025
    1.0
    Foods never cooked fully, prices are extremely hiked to the point a small here is more than a LARGE in neighboring dunks, and Employees do not give extras you paid for

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Salem, MA?

Dunkin' in Salem, MA is open every day from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Salem offers both curbside pickup and delivery services.