Brand Certified
Dunkin'
3.6(330 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
31 Bridge St, Salem, MA
01970, United States
Certified by Dunkin' • Feb 22, 2026
(978) 741-1353
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Salem, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.6
330 reviews
5 stars
152
4 stars
54
3 stars
39
2 stars
20
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiencing incorrect orders and poor customer service.
Order Accuracy
A significant number of reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Cleanliness Issues
Several customers noted unsanitary conditions in the bathrooms and general disorganization within the store.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, particularly during busy hours.
Inconsistent Experience
Customers mentioned that the quality of service and food can vary greatly, with some visits being satisfactory while others were disappointing.
- LRLisa RobinsonFeb 14, 20261.0i go to this dunks 5 times a week because they are on my way to work and friendly but for the last 2 days the unpolite employee at the window was very rude , she doesnt greet you at the window with a hello or good morning , she doesnt even tell you the price you are being charged for , when she passes you are food its like she throwing it at you and when she passes you your drinks she doesnt even look what she is doing so if they fall its your falt. i never seen her working at the window so i dont know if she is new , but if she is they need to put her in a different position like cleanining toillets
- DADylan AndrewsJan 19, 20262.0Napkin dispensary was placed on the side of the trash barrel/sugar/knives dispenser. The napkins dispenser is always next to the knives on top, not on the side corner below. Each Dunkins layout is generally the same. I've been to Dunkins all across New England and in Connecticut. When I asked where the napkins were I got yelled at. This place is terrible. The workers are extremely rude and the construction of the place terrible.
- NCNik CDec 12, 20251.0Came to use the toilet, and bought stuff because I came here to use the toilet. Last customer left it clogged. One employee didn't know what a plunger was, the other couldn't find one.
- WFWhite FloraDec 5, 20251.0Terrible service. I ordered two hash browns and only got one. I also asked for a grilled cheese, but they handed me two untoasted slices of bread with a cold piece of cheese inside. Nothing was toasted or melted it was basically a cold sandwich.
- CMCasey MurphreeJul 1, 20185.0Fast drive-thru service - - never had a problem here
Frequently Asked Questions About Dunkin'
What are the regular business hours of Dunkin' at 31 Bridge St, Salem, MA?
Dunkin' is open daily from 4:30 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' at this location offers both delivery and curbside pickup services.
What new holiday drinks are available at Dunkin' in Salem, MA?
You can enjoy the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season at Dunkin'.
Can I use the Dunkin' mobile app to order ahead for faster pickup?
Yes, you can order ahead using the Dunkin' app available on both iOS and Android for a quick grab-and-go experience.
What types of meals does this Dunkin' location serve?
This Dunkin' serves breakfast, lunch, and brunch meals.
Is there a drive-thru available at the Dunkin' on Bridge St?
Yes, this Dunkin' location features a drive-thru for convenient service.
Does this Dunkin' offer free Wi-Fi and accept credit or debit cards?
Yes, free Wi-Fi is available, and they accept both credit and debit card payments.
What are some nearby places I can visit before or after stopping at Dunkin' on Bridge St?
Nearby places include Richdale Convenience Store for quick shopping, Yoga Sakti for yoga and fitness, and Luna's Pet Depot for pet supplies.
Are there nearby automotive services close to Dunkin' in Salem?
Yes, several automotive services are nearby including B&J AUTO Collision, Spinale Automotive, and J&G Transmission Auto Repair.
Can I find dining and entertainment options near this Dunkin' location?
Yes, nearby dining and entertainment options include Bay Bridge Restaurant and Night, 99 Restaurants, and Salon 44, which also serves as a concert venue.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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