Dunkin'

3.7
220 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Roxbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2360 Washington St, Roxbury, MA
02119, United States

Hours

Reviews

3.7
220 reviews
5 stars
97
4 stars
48
3 stars
28
2 stars
15
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, often waiting over 20 minutes for their orders.

Customer Service

Feedback indicates a mix of experiences with staff, with some customers noting rudeness and poor attitudes, while others praised friendly and helpful employees.

Food Quality

While some customers enjoyed the food, others complained about incorrect orders and poor quality, particularly with coffee and bagels.

Cleanliness and Environment

Several reviews mentioned cleanliness issues and a cramped environment, contributing to a negative dining experience.

Management Issues

Customers expressed concerns about management's responsiveness to staff behavior and operational inefficiencies.
  • GG
    Gabe
    Aug 11, 2025
    3.0
    Food is fine, but extremely slow service - expect to wait 20+ minutes for coffee and a sandwich
  • JJ
    Jazzylemonade1230
    Jul 28, 2025
    1.0
    manager is so rude. makes sense why he has no staff and has to work in their place every day
  • MB
    Mari Brooks
    Jul 28, 2025
    1.0
    super slow super rude.. coming on breaks will most likely make you late even if you order ahead. it’s a little out of the way but starbucks has way better service.
  • MS
    Maribel “Mary” Santana
    Jun 27, 2023
    5.0
    The staff are nice and polite fast service and hard working.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Roxbury, MA?

Dunkin' in Roxbury is open Monday to Friday from 6:00 AM to 6:00 PM, Saturday from 7:00 AM to 4:00 PM, and closed on Sundays.

Does Dunkin' at 2360 Washington St offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.