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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(555 reviews)

Business Details

(617) 524-3853
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Roslindale, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
684 American Legion Hwy, Roslindale, MA
02131, United States

Hours

Reviews

3.9
555 reviews
5 stars
255
4 stars
129
3 stars
79
2 stars
27
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from specific staff members who were described as rude and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness and Hygiene

Several reviews mentioned unsanitary conditions, including dirty environments and improper food handling practices.

Food Quality

Customers frequently complained about the quality of food and drinks, citing issues like stale items and poorly prepared orders.

Staff Training

There were calls for better staff training, especially regarding customer interaction and order preparation.
  • CC
    chino Corolla
    Dec 8, 2025
    1.0
    They don't\n Know how to take a customer.
  • TL
    Ted Lymberopoulos
    Nov 19, 2025
    4.0
    Overall I've had good service
  • JM
    Johnny Namay Mory
    Oct 30, 2025
    1.0
    The website says they open at 4:30 in the morning. Well, it's 4:52 and this dive is closed.
  • LL
    Lourdes
    Sep 10, 2025
    1.0
    On September 10, 2025, at 5:56 am, I arrived at this Dunkin' Donuts location. My children were en route to their bus stop, and we attempted to place an order for a snaking bacon and loaded hash browns. Unfortunately, we were informed that these items were unavailable. We proceeded to order alternative items, only to discover that they were also out of stock. I then placed an order for a sausage egg and cheese on a croissant and a donut with two strawberry refreshers. Upon arriving at the window, I noticed that the lights were off, and I saw the same individual who had provided poor service last year. I requested that he confirm my order, and his response was dismissive, stating, 'I'm not reading off your order, you know what you ordered!' He then walked away, and I overheard him making a comment to another employee, 'It's that lady again.' I am unsure what issue he has with me, but his behavior is consistently rude, and it appears to be condoned by the establishment. His arrogance is unparalleled, and I have never encountered anyone with such a lack of customer service skills. Fortunately, another employee intervened to complete my transaction, as the initial individual refused to assist me. I explained to the new employee that I simply wanted to verify the accuracy of my order. He completed the transaction without comment. It is possible that the rude employee's behavior is intimidating to his colleagues, but I will not tolerate such treatment. If this establishment wishes to maintain customer loyalty, I strongly suggest that they remove this individual from customer-facing roles. His behavior is unacceptable and reflects poorly on the business. I will not be returning to this location again. I would have given this establishment a zero rating, unfortunately, one star is the lowest option available. This location appears to have unprofessional staff members. They do not seem to be morning-oriented individuals. It is almost as if they lack enthusiasm for their job and feel compelled to be present.
  • JB
    John Berry
    Jan 17, 2024
    4.0
    Ok

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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