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McDonald's

3.6
(663 reviews)

Business Details

413 Main St, Reading, MA
01867, United States
(781) 944-9782
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
413 Main St, Reading, MA
01867, United States

Hours

Reviews

3.6
663 reviews
5 stars
259
4 stars
135
3 stars
116
2 stars
54
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others noted issues with the bathrooms and overall environment.

Food Quality

Mixed feedback on food quality; some customers enjoyed their meals while others received cold or incorrectly prepared items.

Staff Attitude

Several reviews highlighted friendly and helpful staff, particularly mentioning individual employees who provided excellent service.

Ordering Experience

Customers expressed frustration with the reliance on kiosks for ordering, leading to a less personal experience.
  • JC
    Joel Castle
    Feb 10, 2026
    5.0
    It's a good McDonald's, idk why people are haters
  • BS
    Bruno Souza
    Jan 31, 2026
    5.0
    Muito bom
  • JA
    Jared A.
    Dec 20, 2025
    1.0
    Terrible service. Imagine being this greedy and desperate for money as a franchise owner. Why are you delivering and taking orders going to Cambridge, Lowell, Newbury Port, etc. Service is slow, local and in store customers are ignored, yet I get 20 different orders from here going to Cambridge, Lynn, Bedford, Chelmsford, Lowell, Methuen, etc. Sorry they cant help you or serve you here, they have to make a happy meal for a guy in Worcester with a $3 tip.
  • PB
    Paula Bearden
    Dec 10, 2025
    1.0
    This is by far the worst I've been to. I went Monday night, just out working 12 hours, I didn't even notice the sign that said the Grinch Meals sold out, I ordered 10 piece nugget grinch meal, again not noticing the sign, she said No, I said no, then I saw the sign, I said ok, could I have a 6 piece nugget and large diet coke, she said No, I said are you sold out of nuggets, she said no! I said, is there a manager, she said no. I said , do you even want my business, she said no, drive up! Nooo, I drove off and will never, ever go back there! I went to Montvale Ave McDonalds, and oh my goodness, what a difference! Hi, can I help you, I got my Grinch meal, they asked if I needed anything else, I said no but thank you, they said Thank you, please drive around, the man who i paid repeated my order before I paid. Said Thank you, drove to the food window, I got a hello, how are you, they said one 10 piece nugget Grinch Meal with a large diet coke, I said yes thank you, I got a thank you! I couldn't resist saying could someone please go train the Reading store, he remained professional and just smiled. I thanked him for a nice experience! He said Im glad and Thank you. Go to the Montvale Ave McDonald's, I have never had a bad experience there!
  • JM
    Joseph Maietta
    Dec 3, 2025
    1.0
    AVOID THIS MCDONALDS OUT OF PRINCIPLE. The audacity to charge for sauces when McDonald’s has already overpriced their items is downright insulting to the average consumer. McDonalds was a place for cheap fast food and now it cost more than actual restaurants. AVOID!!!!!!!!

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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