Dunkin'

Reviews

• CS

  Chris Smith

  Nov 6, 2025
  1.0
  Not just the WORST Dunkin store I've ever been to, but a terrible customer experience. Behavior of older woman taking orders is unpleasant & unprofessional. Lots of unhappy customers - LONG wait to receive the wrong items. The manager is visibly stressed & shouting loudly at staff. The guy & the young woman working the cooker are clearly trying their best in a bad situation. The older woman needs to be terminated & effective management practices installed. I've never understood the appeal or expense of Starbucks, but I did today, there's a store across the street, really pleasant experience, nice coffee, staff who care about customer experience. Dunks just lost a customer of 30 years, Starbucks gained my money & loyalty today.
• JB

  Jessica Beechin

  Oct 14, 2025
  1.0
  I came in to the dunks looking for the spider straw topper. It was 7:40p a few nights ago, website and store hours for dunks is til 8p with drive thru open til 9p. Per Google, anyways there was an older man who was super rude when I was excited to see the spider collection. He barked at me “we are closed”. Mean while I’m like there is still 15 minutes left. Whether or not he had coverage is irrelevant, you do not speak to customers like that regardless of the day you had. If you can’t handle a customer service base job then go do something else. So being so miserable and change what you don’t like. This location has always been the worst, whether it’s wrongly made orders or just the staffs crappy attitudes. Think twice before going into this specific dunks, id rather drive the extra 5 minutes into Wakefield.
• KS

  Kelley Sheridan

  Sep 24, 2025
  2.0
  Short older lady waited on me after a few mins of looking at me and sighing. Came over and said “you again?” It was my 1st time there. I said “ Excuse me?” Then she said “ I just wanna go home. What do you want?” Rudest i have ever been treated.
• DR

  Diane Rodrigues

  Sep 22, 2025
  1.0
  Horrible service… waited in line for almost 10 min and didn’t get my late. The old lady that was going to take my order was vary rude..
• DO

  Deanna O'Donnell

  Sep 14, 2025
  1.0
  The manager told an older woman to take my order, she shouted NO then he told her again. She had just finished saying how disgusting one of the machines was. She walked up to me said "what do you want?" with a rude tone and as I said my order she huffed and was annoyed. I immediately (in front of her manager) told her nevermind and I will not be spoken to like that and her extremely poor behavior was unacceptable. I hope she is written up for her disgusting behavior. Please don't go there!

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