Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,185 reviews
5 stars
377
4 stars
249
3 stars
202
2 stars
94
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly managers, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding their orders.
Food Quality
While some customers enjoyed the food, there were consistent complaints about cold meals, dry meat, and overall dissatisfaction with food quality.
Long Wait Times
Several reviews mentioned long wait times both in the drive-thru and for walk-in orders, contributing to customer frustration.
Cleanliness
The cleanliness of the restaurant, particularly the bathrooms, was frequently criticized, with reports of unsanitary conditions.
- JWJakia Warren5 days ago3.0This is the second time I ordered food from this location and received the wrong order. I ordered food inside the restaurant and twice was given someone else’s food. By the time I got home, I go to eat my sandwich and it is not what I ordered and paid for. It’s such a disappointment and honestly unbelievable.
- RRRae RutherfordJan 3, 20265.0always gets my order right even w customizing and the fries always crisp 🍭😛 new window guy w the beard soo quick and smooth w it 5 stars for him.
- CLChien leeDec 14, 20251.0Google and the Uber app both list the store as open until 1 AM, so I placed my order at 11:20 PM. The order was accepted, but when I arrived to pick it up, I found a note saying the store was closed. Why accept the order and update the status as "ready to pick up" if you're already closed? The staff was rude and seemed more focused on rushing through their closing tasks than actually serving customers. Please refund my money!!
- KBKatherine BDec 7, 20251.0They have AI ordering with no review or confirmation. They had to fix things at the window and seemed unphased. When I got the food home, I noticed they gave me a smaller meal than I ordered (a d paid for). The whole visit was frustrating and a disappointment. I will not go back; I'll go somewhere else.
- JRJonny RegoDec 2, 20251.0I just waited over 20 minutes for a baconator no ketchup, sandwich only, and a 3 piece tender as a walk in order, while I watched door dash orders that came in after my order, and over 15 drive thru orders get processed before my own. I'll never come to this Wendy's again, I would get faster service from a snail.
Frequently Asked Questions About Wendy's
Is Randolph Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open Monday through Friday from 6:30 AM to 1:00 AM, and on weekends from 7:00 AM to 1:00 AM.
Is this Wendy's location currently open?
Yes, this Wendy's at 14 Condlin Drive, Randolph, MA, is open and ready to serve you.
Does the Randolph Wendy's serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on Condlin Drive?
You can pay using American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or download the Wendy's app from the Apple App Store to place your order.
How can I contact Wendy's if I have questions or feedback?
You can call the location directly at (781) 961-2838 or contact Wendy's customer care via live chat or phone at 888-624-8140, or fill out their customer satisfaction survey online.
Are there any nearby places I might visit before or after dining at Wendy's?
Yes, nearby places include Cuts & Creations Unlimited for hairstyling, Rocky Mountain Spring Water Refill Station at Randolph Plaza, and America’s Food Basket supermarket for grocery shopping.
Is there convenient access to fast food competitors near this Wendy's?
Yes, there are several nearby fast food restaurants including another Wendy's location, Dunkin' for coffee and donuts, and City Limits barbecue restaurant, allowing you to compare options in the area.
What nearby services could be useful while visiting Wendy's?
Nearby services include automotive needs at Advance Auto Parts and Randolph Center Auto Repair & Autobody, and financial services like Coinme and Western Union to manage transactions conveniently.
Does this Wendy's location offer delivery and dine-in services?
Yes, this Wendy's offers dine-in, drive-thru, delivery where available, and takeout services to suit your dining preferences.