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Dunkin'

3.8
(397 reviews)

Business Details

1245 N Main St, Randolph, MA
02368, United States
(781) 963-9752
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Randolph, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1245 N Main St, Randolph, MA
02368, United States

Hours

Reviews

3.8
397 reviews
5 stars
186
4 stars
85
3 stars
44
2 stars
20
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including unprofessional behavior, long wait times, and incorrect orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Employee Attitude

Several customers noted rude or unhelpful staff, contributing to a negative experience.

Food Quality

Customers expressed dissatisfaction with the quality of food, mentioning cold items and poorly made sandwiches.

Positive Experiences

Despite the negative feedback, some customers praised the coffee and mentioned positive interactions with certain employees.
  • SH
    Savannah Hart
    Feb 13, 2026
    1.0
    Just left this location about 5 minutes ago and I am absolutely stunned by the negative behavior and unprofessionalism. Two girls were there and one was on her cell phone on a call and just stared at me and my fiancé and didn’t say anything, then proceeded to put her call on speaker and went to do other things. I waited a few minutes thinking she would get off her phone/ phone call but did not. I stepped back up to the register and a different woman took our order. The girl who was on her phone, on a call on speaker continued to make our drinks with one hand and phone in the other. We stood waiting for them to give us our order and then realized they weren’t going to and didn’t even tell us it was ready, I stepped up the station where they make the drinks and grabbed them from there. It was extremely frustrating, rude, unprofessional and inappropriate.
  • SB
    Sara Brown
    Nov 14, 2025
    1.0
    Store is open but no one is answering the drive thru. Was saying hello million times and yet still no answer but someone was inside. Horrible service
  • DM
    Darius Monteiro
    Nov 3, 2025
    1.0
    From the owner, the system down they can’t seem to prepare an order without messing it up with extremely poor communications all around
  • SU
    Sukrana U.
    Oct 14, 2025
    1.0
    ordered a hash brown wake up wrap, they left out the hash browns
  • SH
    Sheroneik Huggins
    Oct 8, 2025
    2.0
    Stopped in to purchase a gift card for my mom and 2 different workers did not know to do the transaction. I suggested them callinthe manager to walk them through it and was told that they will not up the phone. I actually had to go to a different location to purchase a gift card. Please train your employees so that they know how to do their jobs completely.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Randolph, MA?

Dunkin' in Randolph, MA is open Monday through Friday from 4:30 AM to 10:00 PM, and on Saturdays and Sundays from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services at the Randolph location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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