Dunkin'

3.1
377 reviews
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Business Details

39 Warren St, Randolph, MA
02368, United States
(781) 767-2729
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Randolph, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
39 Warren St, Randolph, MA
02368, United States

Hours

Reviews

3.1
377 reviews
5 stars
122
4 stars
63
3 stars
40
2 stars
23
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to dissatisfaction and frustration.

Speed of Service

Customers consistently mentioned slow service, particularly at the drive-thru, causing long wait times.

Cleanliness and Environment

Several reviews noted unsanitary conditions, including reports of pests and unclean facilities.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with some employees displaying disrespectful behavior towards customers.
  • BB
    Ba Bo
    Dec 23, 2025
    1.0
    I go to Dunkins all over th USA, this is the first one that didn't put the cream cheese on the bagel. At least they gave me a knife
  • KJ
    Kevin J. James
    Dec 20, 2025
    1.0
    I'm not terribly picky with Dunkin Donuts, but the drivethru here is so slow that I usually drive a town over to avoid it.
  • DD
    Dray Dawson
    Oct 4, 2025
    2.0
    Every time I go there, they mess my order up. It is unacceptable and it doesn’t seem like they care too much about the customers that do go.
  • CR
    Cris Rodriguez
    Sep 29, 2025
    1.0
    This place is a joke, the customer service sucks and there incredibly slow for just one thing, they burn all my hashbrowns and bagels and everything ive ordered and its not even good to eat. I've put in online orders and showed up 10 min after I placed it and they still haven't even gotten to make my food or drink. There all rude and there always busy messing around with each other and barely working and they never understand what you say and its also hard to understand what any of them say. Overall this place sucks if there was a zero star review id do it and me personally id re-hire a brand new staff
  • VV
    Vivian!!
    Sep 5, 2025
    1.0
    Never returning. I asked for the strawberry dragonfruit refresher but without the dragonfruit, but the cashier lady clearly heard something else. She asked, “So you want just green tea?” and that would’ve been fine if she didn’t start laughing. She said something to her friend nearby in another language and kept laughing. I don’t have the heart to talk back to customer service workers but I was actually so pissed. I did clarify one more time for her but she just kept laughing harder. Are you serious? But the food and drinks were good, service was pretty slow. The atmosphere was… whatever.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Randolph, MA?

Dunkin' in Randolph, MA is open Monday through Friday from 5:00 AM to 10:00 PM, and on Saturday and Sunday from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.