Chipotle Mexican Grill

3.4
811 reviews
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Business Details

51 Warren St, Randolph, MA
02368, United States
(781) 961-1806
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Randolph is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
51 Warren St, Randolph, MA
02368, United States

Hours

Reviews

3.4
811 reviews
5 stars
320
4 stars
149
3 stars
96
2 stars
54
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for orders, both in-store and for online pickups.

Staff Attitude

Many reviews highlighted rude and indifferent behavior from staff, contributing to a negative customer experience.

Cleanliness

Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Food Quality

While some customers enjoyed the food, many complained about poor portion sizes, incorrect orders, and food temperature issues.

Management Issues

Reviews indicated poor management practices, including understaffing and lack of training for employees.
  • RH
    Rachael Hazen
    Nov 12, 2025
    5.0
    Best chipotle around!
  • DM
    Dameain Mims
    Nov 2, 2025
    3.0
    The food is on par with other Chipotle restaurants when they actually have everything that you asked for / ordered the biggest issue here is the lack of customer service ( they're rude and think that they can just talk to people any type of way )after 8 visits to this location I'm yet to see a visit without someone or myself coming out frustrated or upset. If they can get the customer service part together this place will be much better
  • TJ
    Tiffany Jacks
    Oct 29, 2025
    1.0
    This place is dirty I see still no pep in there step waiting for the cashier to ring help the line crazy no more chipotle for me at this spot
  • RR
    robiard
    Oct 21, 2025
    4.0
    I guess the workers don't cut burritos. They need to pay attention to detail when giving small portions
  • MF
    Michael Fortun
    Oct 6, 2025
    1.0
    This is by far the slowest chipotle I’ve ever stepped into. Typically there’s one person who mans the first half of the lane, they hand off your food and start over on a new order, the second person finished your item and passes it off to the person manning the register. This location has a novel approach of one person on the line at any time who owns your entire order start to finish while the rest of the line stands waiting. Took me 25 minutes to get my order and there was only 4 people in front of me in line.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I order at Chipotle Mexican Grill in Randolph?

You can order customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial additives.

What are the opening hours of Chipotle Mexican Grill in Randolph?

The restaurant is open daily from 10:45 AM to 11:00 PM.