Panera Bread

3.9
954 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Quincy is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
200 Hancock Street, Quincy, MA
02171, United States

Hours

Reviews

3.9
954 reviews
5 stars
418
4 stars
281
3 stars
109
2 stars
55
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced poor service, including rude staff and long wait times.

Food Quality

Many reviews mention inconsistent food quality, with some customers reporting issues like incorrect orders, food being cold or poorly prepared, and even finding foreign objects in their meals.

Cleanliness

Numerous customers noted that the dining area and tables were dirty, which detracted from their overall experience.

Order Accuracy

A recurring theme in reviews is the frequent mistakes with orders, including missing items and incorrect food preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted enjoyable food experiences.
  • PI
    Paul Roberts III
    Oct 30, 2025
    5.0
    My friend and I travel a lot for work, and have frequented many Panera Breads. At this location Milton and has staff have been always highly professional, and on point.
  • SB
    Savannah Broderick
    Sep 25, 2025
    2.0
    I love the soup but they never gave it in my order! I called and they didn’t seem like they could help at all, but they did offer a refund. Unfortunately I probably won’t be purchasing anymore items from here after I buy more of the soup. Sorry!! The girl on the phone did say sorry.
  • AP
    Alex Paneda
    Jul 10, 2025
    5.0
    Great place Thank you for your customers service.
  • KM
    Katherine M
    Jul 5, 2025
    1.0
    Tables are so dirty and not cleaned at all. When I asked the waiter if I could wet wipes, he said they only had paper napkins.
  • JI
    Jen Impson
    Jun 24, 2025
    1.0
    The service here was by far the worst service I've ever had at a Panera Bread. I would barely even call it service. The cashier made us wait an unnecessarily long time after taking the woman ahead of us. We waited while she just aimlessly walked around. When she did get around to taking our order, she was very rude. She took a condescending tone with me that I did not appreciate. She was quick to let me know they were out of what I wanted to order and she gave no substitutions in place of it. She even had an attitude when I gave her my phone number that she asked me for, so I could log it for rewards. I noticed she was slightly nicer to my husband, at least she didn't give him an attitude, and she also did not give the 3 guys behind us an attitude. No wait time for them. I still would not consider her polite or friendly in any of the interactions I witnessed. If she hates her job so much, she should really go elsewhere. We were only visiting that area, but we will be sure to avoid that place. I'm used to encountering nice people at the Panera Bread I usually frequent. This was certainly not in keeping with my usual experience. The food is very overpriced and was just okay from this place. The customer service was as lousy as could be. A disappointing experience all around.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Quincy accept reservations?

No, Panera Bread in Quincy does not accept reservations.

What are the delivery hours for Panera Bread Quincy?

Panera Bread Quincy offers delivery from 6:00 AM to 10:00 PM Monday through Saturday, and until 9:30 PM on Sundays.