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McDonald's

3.3
(1552 reviews)

Business Details

275 Hancock St, Quincy, MA
02171, United States
(617) 479-6795
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
275 Hancock St, Quincy, MA
02171, United States

Hours

Reviews

3.3
1,552 reviews
5 stars
499
4 stars
312
3 stars
251
2 stars
97
1 star
393

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Customers reported unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

While some customers praised the food as fresh and tasty, others reported receiving cold or improperly prepared items.

Management Issues

Several reviews pointed to poor management practices, including lack of leadership and inadequate staff training.
  • JG
    JM Galeano
    3 days ago
    5.0
    Normal McDonald's experience
  • CZ
    carl968 Zhuo
    Feb 13, 2026
    1.0
    Food is terrible! After eating double cheeseburger meal I go to the restroom,food is bad!The service is opps!the manager is the worst person I have ever met in the USA. Before is full of people,right now is not people there,the show how bad the management right now is!
  • NM
    Nomadic Methods
    Jan 21, 2026
    5.0
    It's 24 hours and they are chill about hanging out there to stay warm in the winter times as long as u buy something and are mellow. It'll take them half hour to get ur food anyways and you willl be ignored until it's ready .but it will be fresh and now you're warm . If you're ordering in the lobby after midnight you'll be standing there with everyone else being ignored while the drive through takes over importance at around this time . Overall this place is the way to go . Stay warm out there friends . Est some french fries and a big Mac and enjoy a taste of the fine quisk e of America
  • AA
    Adam Adnane
    Jan 15, 2026
    1.0
    Trash McDonald’s. Place was a mess, dirty, trash left on tables and the floor. Worst of all the customer service was trash like the place. I mean you don’t expect much from McDonald’s but… it’s bad. Go somewhere else, anywhere else.
  • JL
    Jericho Lai
    Dec 22, 2025
    1.0
    The service was terrible. I ordered a sweettea lemonade, but I only received plain iced tea without any lemonade. When I mentioned this to the staff, they only added a few drops of lemonade (yes, you read that right, just a few drops. I know that it supposed to be half & half). They also told me in a rude manner that I could get a refund if I didn't want it. I don't know why, but recently something new has been happening here. The manager seems to want customers to leave if there's nothing on their table or if they're still ordering. They've even set a 15-minute timer. And sometimes this seems to be based on race or age. I've noticed that some people around me weren't told to leave but were implicitly allowed to stay. Is this a form of racial discrimination? Undeniably, if this McDonald's didn't have the support of the local community or the students from the nearby school (who, in my opinion, are the main customers on weekdays), this McDonald's would be deserted due to its poor service and product issues. I don't think these employees have the attitude and service that people working in the service industry should have towards customers.

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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