Dunkin'

3.9
314 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Quincy, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
588 Washington St, Quincy, MA
02169, United States

Hours

Reviews

3.9
314 reviews
5 stars
154
4 stars
74
3 stars
33
2 stars
16
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are praised for being friendly and efficient, while others are criticized for rudeness and mistakes in orders.

Order Accuracy

Many customers reported issues with incorrect orders, particularly with drinks and food items, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, which detracted from the overall experience.

Speed of Service

Customers frequently noted slow service, especially during busy times, with some expressing dissatisfaction with wait times.

Product Quality

Mixed feedback on product quality; while some enjoyed the coffee and donuts, others reported issues with stale or improperly made items.
  • CH
    Carroll Hawkins
    Nov 8, 2025
    3.0
    This place is usually rather good, but if you order on the app and they don't have what you ordered they will make it a giant pain to get a refund for something they can't give you. I'm writing this as when it happened in the past the store was busy so I gave it a pass, but most recently this happened when the drive through and the store were empty, so this has to be official Dunkin policy to never give refunds without an unnecessarily large fight even when they cannot fulfill the order.
  • RM
    Robbie Morgan
    Oct 26, 2025
    1.0
    Never order form delivery, every time I try to order an extra toasted bagel with cream cheese I either get the bagel white, or no cream cheese, or both. Really pisses me off when I’m at work and want a bagel in the morning and don’t have time to go.
  • KC
    Karen Cao
    Jul 11, 2025
    1.0
    Don’t bother coming here later in the day. Morning staff is very efficient, kind, and makes my coffee right with no issues every time. The two younger ladies with glasses are both very socially awkward and don’t seem to have any deductive reasoning. If there’s barely any expresso left because you’re getting ready to clean the machine, then communicate that before charging me for a latte that tasted like sugary milk.
  • JK
    Josh Kitchens
    Jul 11, 2025
    1.0
    My girlfriend comes back to me after the night crew ruined her drink. instead of telling her they were cleaning the espresso machine, they gave her practically a cup of milk which was clearly not her order. my girlfriend and i both have worked in customer service and this is some awful service do better. im not giving you my money for that kind of service.
  • TC
    thanh chau
    Nov 25, 2018
    5.0
    Good

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' at 588 Washington St, Quincy, MA?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, Dunkin' provides both delivery and curbside pickup services to its customers.