Dunkin'

Reviews

• KB

  K B

  Oct 27, 2025
  1.0
  Did a mobile order for a frozen coffee and when I came to pick it up, was told that the machine wasn’t working but that the one worker on shift, he will try to fix it. I said it was fine because he was clearly busy and I would just want a refund but he wasn’t able to process a refund as he continuously said “I’m not a manager“ and told me I could come back the next day for a refund. He then gave some excuse for why the machine wasn’t working then proceeded to make me the drink, but said it will come out watery (which it did). Sounds like he just doesn’t know what he’s doing. If there is not a manager or person of leadership on duty, then the location should not be open if you cannot run total operations, like fixing a broken machine or processing transactions.
• MK

  Mohammed Khairallah

  Oct 12, 2025
  1.0
  The service is bad, I asked about my order, he answered and shook his head, it is not Available.
• MF

  Mayner Feliciano

  Sep 30, 2025
  1.0
  Quite easily the worst Dunkin in Quincy if not the whole Boston area. The customer service is despicable starting from the mangers on down. It's no wonder why there are always new faces behind the counter when I go in. Tables are always dirty there's never napkins and I always seem to get some kind of smart comment from the staff. I really wish this one wasn't so close to my house. Do better Dunkin I used to really enjoy this place. I'd rather go out of the way to avoid this place if I know there's another Dunkin on my route. Judging by the majority of comments about this particular Dunkin I think I speak for Quincy when I say it's time to do something.
• SR

  Shamond Rowell

  Sep 28, 2025
  1.0
  Employees state that they are out of the ingredients for my order, and cannot give me a refund after texting the manager which I asked them to call several times, supposedly attempted to call the manager who the employee stated is not picking up the phone. The employee tells me that I can take my receipt that shows that I paid them and go to another location to get my order but states that he cannot contact another location to inform them of the situation and that I would be picking up from that location without paying.
• JJ

  Juzu Juzu

  Sep 25, 2025
  1.0
  The old lady at the front who is kind of short is nice. But the cook today was very rude. She called out my order and I walked up with my hands waving but she didn’t see me and told me “do you know how to speak?” I’ve worked at the dunks at north Quincy and I don’t speak to customers like that. Never coming here again.

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