Dunkin'

3.8
354 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Quincy, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
687 Hancock St, Quincy, MA
02170, United States

Hours

Reviews

3.8
354 reviews
5 stars
152
4 stars
93
3 stars
35
2 stars
18
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, impatience, and discriminatory behavior towards certain customers.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong drink preparations.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.

Staff Attitude

Feedback indicated a lack of professionalism and a negative attitude among staff, with some customers feeling disrespected.

Service Speed

Customers frequently complained about slow service and long wait times, particularly during busy hours.
  • JJ
    jing陈
    Dec 8, 2025
    1.0
    I order 2 order Munchkins only gave me 3 pieces, it should be 2x 3piece = 6 pieces, and I only got 3 pieces , when I run back ask them , the front desk lady so rude and keep say she already gave my whole order cause I bring the Empty bag back ( my kids put whole order on table to let me Take picture , and I show them pictures they just say why you bring empty bags back cause you eat already ,do I need to run back because 3 pieces munchkins ? Of course, I paid for it and they need to gave me my order back , but they refused!They should check camera , this is not first time short on the order . Also they are rude to Asian customers cause we don’t speak fully English !
  • AG
    ankit gurung
    Nov 29, 2025
    1.0
    Usually I used to go for buy coffee after 1pm and this Dounkin donuts staff is so unprofessional behavior to customers. they treat to customer like we asked for free.
  • BL
    billbiubiu liu
    Nov 3, 2025
    1.0
    Every time I come to this café, I feel a clear sense of discrimination. The way they treat people is completely different depending on who you are. Their attitude toward male customers is especially hostile and annoyed, as if they don’t want you there at all. This time was even worse — they handed me a cup that was only half full. Every time I order, they show obvious impatience, eye-rolling, and dismissive body language. It’s very clear they don’t care whether customers come back. They only care about their own mood at the moment. Honestly, after multiple experiences like this, I wouldn’t recommend anyone spending their money here.
  • KB
    K B
    Oct 27, 2025
    1.0
    Did a mobile order for a frozen coffee and when I came to pick it up, was told that the machine wasn’t working but that the one worker on shift, he will try to fix it. I said it was fine because he was clearly busy and I would just want a refund but he wasn’t able to process a refund as he continuously said “I’m not a manager“ and told me I could come back the next day for a refund. He then gave some excuse for why the machine wasn’t working then proceeded to make me the drink, but said it will come out watery (which it did). Sounds like he just doesn’t know what he’s doing. If there is not a manager or person of leadership on duty, then the location should not be open if you cannot run total operations, like fixing a broken machine or processing transactions.
  • MK
    Mohammed Khairallah
    Oct 12, 2025
    1.0
    The service is bad, I asked about my order, he answered and shook his head, it is not Available.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Quincy, MA?

Dunkin' in Quincy, MA is open daily from 4:00 AM to 9:00 PM.

Can I order Dunkin' products for delivery or pickup?

Yes, Dunkin' offers delivery and curbside pickup services at this location.