A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
The store is generally reported as clean and well-organized, although some reviews mention issues with cleanliness in specific locations.
Customer Service
Most customers appreciate the friendly and helpful staff, though there are some complaints about rude behavior from certain employees.
Pricing
Many customers find the prices to be high compared to competitors like Market Basket and Walmart, with several reviews highlighting the expense of groceries.
Product Selection
The store offers a good selection of products, particularly in produce and specialty items, but some customers have noted issues with stock availability.
Checkout Experience
Customers express frustration with the self-checkout process and the limited number of staffed checkout lanes, leading to long wait times.
KS
K Sullivan
Feb 5, 2026
5.0
Purchased meat without checking the expiration date. When I went to use it the next day, it had gone bad. I brought it back to customer service with my receipt, and they not only refunded me but doubled my money back. I wasn’t expecting that at all. Thank you, Stop & Shop! I always enjoy shopping here.
HH
Hope
Feb 1, 2026
5.0
The store is very clean and always full I didn't see any bare shelves it was great. On my way out I stopped at Starbucks a lady took my order she was very pleasant and thoughtful I asked how much cream they put in the coffee with a smile and no bother at all she showed me it was great I'm picky about how much cream goes in my coffee. Then I ordered a Danish the technique she did putting it in the oven to warm it was very fresh her hands didn't touch the product only the utensil and paper I was impressed. I asked her name it was Karen. I really appreciate the customer care service she gave me.
MG
Megan G
Jan 16, 2026
5.0
Good selection. Good price. Love the scan and go thing. Makes it so easy to get in and out.
ML
mybigbrokc Lewie
Dec 12, 2025
5.0
It's always a good time for me when it comes to shopping for food
BB
Barbara
Oct 22, 2025
4.0
It is mostly clean and they do offer weekly deals, which I love, but the prices are still very high