McDonald's

3.4
1090 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
143 Samoset St, Plymouth, MA
02360, United States

Hours

Reviews

3.4
1,090 reviews
5 stars
360
4 stars
226
3 stars
209
2 stars
107
1 star
188

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Customer Service

While some reviews highlighted friendly and helpful staff, many others described rude or indifferent service, particularly during busy hours.

Speed of Service

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, with some stating it took over 20 minutes to receive their orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and trash in the dining area, contributing to a negative dining experience.

Management Issues

Feedback indicated a lack of effective management, with reports of untrained staff and poor handling of customer complaints.
  • AS
    Adeine Silvia
    5 days ago
    2.0
    Ordered on the App and after we left we realized our order was wrong. Nothing you can do at that point!! So annoying!
  • NW
    noah watts
    Nov 12, 2025
    1.0
    Didn’t give me all my food, had to drive back to get it, rude, didn’t receive any compensation. Company doesn’t reply when you file complaints.
  • TT
    tsgtezzy
    Nov 5, 2025
    1.0
    Terrible experience at this McDonald’s. Order #BH42IW53 (via McDonald’s app) I ordered a Big Breakfast with Hotcakes and a Medium Orange Juice. Unfortunately, when I opened the sealed bag, I found only a sausage patty, some scrambled eggs, and a packet of syrup. No pancakes, no hash brown, no biscuit. In other words, most of the meal I paid for was missing. For reference, the Big Breakfast with Hotcakes is supposed to include: Scrambled eggs Sausage patty Hash brown Biscuit Hotcakes with syrup & butter Yet despite paying full price, I received barely a fraction of what was ordered. Sadly, this isn’t surprising given this location’s 3.4-star rating. Obviously, quality control appears to be nonexistent. McDonald’s really needs to address this issue and ensure that sealed orders are not handed off missing the majority of their contents.
  • JF
    Jonathan Fernandes
    Nov 4, 2025
    1.0
    Don't go here. The drive thru people consistently mess up orders and aren't trained on how to process deals on the app. I had a "5.79 10pc nugget or quarter pounder with cheese, with medium fries and drink", took my code and they charged me full price on my card since it was connected to the app because the person ordering didn't know what they were doing and the manager was useless. Also don't even bother trying to get help. The customer support asks you a million questions including invading your privact like what model phone or OS you use when you file a complaint. Specifically to make it more convenient for you to give up instead of rectifying their mistake like any other business does. I repeat, find another place to do business, they'll steal your money and make it impossible to file a complaint Edit: to McDonald's, no i won't click that link I already explained why it's useless. You ask 1000 irrelevant questions, like about my phone model and OS and just give me the runaround. I'm just going to tell everyone to avoid this location altogether since you don't seem interested in offering an easy solution to YOUR problem.
  • CC
    Caturtle
    Sep 21, 2025
    3.0
    Its okay. The drive through is taking longer than usual.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 143 Samoset St, Plymouth, MA?

McDonald's at 143 Samoset St operates daily from 5:00 AM to 1:00 AM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru open daily from 5:00 AM to 1:00 AM.