Dunkin'

Reviews

• AM

  Ava M

  Jan 4, 2026
  2.0
  I usually refrain from negative reviews of any type but the last few interactions I’ve had here have pushed me away for good. The drive thru line had moved through everyone in front of me, which was about four cars, and I was still at the speaker waiting to order with a few cars built up behind me. I can understand being busy and needing a moment, we’re human. However, not once as I waited at the speaker was I even acknowledged. I couldn’t even hear the static from their headsets, so inevitably it was an awkward situation. I sit for another few seconds to a minute with no cars ahead of me waiting to be addressed, I’m not. I begin to think maybe the speaker isn’t working? Stuff happens, who knows. I pull up & they say “where’s your order” I very nicely informed them that I was unable to order due to nobody at the speaker. They tell me “we were busy” in an extremely rude tone & when asked if I could order at the window, they suggested only coffee as id have to go around in line again to order food. Another time, half their menu had been shut off, which happened to be the food side. I then asked to confirm food was still being served that day due to only coffees being shown on the menu, and was told “we serve sandwiches everyday” in the rudest tone. Customer service & awareness goes a long way. I’ve had nothing but pleasant experiences up until the last month or so, truly disappointing. The other Dunkin nearby has very friendly employees who are prompt, as does the nearby Starbucks. Both would happily make your orders, etc,
• SW

  savannah williamson

  Dec 16, 2025
  1.0
  Employees are very rude. Customer service is terrible. I live right nearby and I will drive the extra 3 miles do not go to this location ever again. today I got a strawberry daydream refresher.(I get the same drink every single day) Normally it’s a soft light pink, Today it was a dark Purple pink, I kindly asked if they could add more milk or fix it. I watched the man close the window and ask the girl and she proceeded to complain and talk shit. He then handed me back the exact same drink That was sitting on the table She refused to fix. I’m not the one who complain but come on you have one job you work at Dunkin’ Donuts get it together if you don’t like your job I don’t want to make the drinks properly or satisfy the paying customer then don’t work there
• SB

  Sam Butters

  Oct 4, 2025
  1.0
  If I could give 0 stars I would. This location is the worst in Plymouth, they always mess up orders even after you go in to fix them. The guy with dark hair and facial hair who works afternoons/evenings always has a terrible attitude. If they “mishear” your order, they’ll tell you they’re “too busy” to fix the order and that they’re “sorry”. I’ve already reached out to corporate because that’s unacceptable. Highly recommend going to the dunks down the street.
• GS

  Gi Vargas Santos

  Dec 22, 2023
  1.0
  When i arrived my mobile order wasn’t done. I asked the woman behind the counter if it was getting made she looked around at the orders that were made which weren’t mine and just walked away saying “idk”. Another customer arrived and she proceeded to take his order and make it while saying to herself “i can’t do this anymore”. I asked her again what was going on with my mobile order because i had been waiting for 15 minutes and she just snapped at me. She seemed extremely overwhelmed, even though there were 3 other people working but all in the drive thru. Someone should have helped her if she was that busy. Poor customer service.
• AA

  Anar Abasov

  Aug 9, 2021
  1.0
  I wait 20 min in front of cashier,but they didnt was care,works very slow,talk with each others only,i didnt buy anythink and i will not come here again

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