Dunkin'

Reviews

• ID

  Ilana DAngelo

  4 days ago
  1.0
  I came to this Dunkin to order some food and a drink that I always order at other Dunkin’s. I asked for a large strawberry daydream refresher with whole milk and chocolate cold foam. The woman took forever to even take my order and didn’t tell me she needed a second before she could take my whole order. She came back and tells me that she can’t do it with whole milk, when I know that isn’t true. I’ve been to plenty of other Dunkin’s that substitute oat milk for whole milk. I know it can be done because it’s been done before and I’ve worked at Dunkin for 2 years in the past. If other places are able to do it then I fail to understand why this Dunkin couldn’t. She gave me horrible attitude about it and when I told her that I’m leaving, she goes “okay byeee” with an attitude. I’ve come to this dunks for years and have never experienced this horrible of a service. This dunks will not be getting my service ever again thanks to this lady who worked on 2/28 at 2:20 pm. Very disappointed. Never have had issues ordering my regular order every day until now. What a joke of a place this is.
• LL

  Luna

  Dec 29, 2025
  1.0
  Incredibly rude staff. A woman named Karen who worked overnight refused to hand me my drinks even though they were pre paid through the mobile app. She told me to “figure out a refund” and shut the drive thru window on me. It’s actually illegal to not give the items that a customer has paid for and I hope that Dunkin’ takes responsibility over hiring someone like that. It’s insane that I had to ask her for my drinks, while looking right at them on the counter, but she told me to drive back around because I didn’t wait long enough at the speaker. I’ll never come back here and since Plymouth is filled with Dunkin’s, I suggest you go anywhere but this location until that woman stops working for this company. Dunkin should start caring about who they hire or they’ll learn quickly that customers will stop paying for their terrible quality coffee, and start spending the same amount of money on a great tasting coffee and a business with respectable employees.
• HM

  Hippo Muzzy

  Dec 22, 2025
  3.0
  The barista with the mustache is really really cute and tbh that’s probably the best iced peppermint mocha I’ve ever had But the drive thru was pretty slow ngl so points deducted
• CS

  Christopher “Slaven” Slaven

  Dec 6, 2025
  1.0
  There is an employee there who works nights named Karen who is an absolutely terrible person, had me and my family sit at the speaker with nothing but silence for multiple minutes and then I drove up to the window thinking maybe their systems were down just for Karen to tell me to “wait at the speaker longer next time” and “go ahead and go back around.” which is crazy because i’m staring at my mobile order which I paid for and she refused to give it to me.. Ended up getting so frustrated that I left without anything.
• JB

  Judes B

  Dec 1, 2025
  2.0
  Dislike their watered down coffee

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