Dunkin'

3.8
259 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Plymouth, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
23 Commerce Way, Plymouth, MA
02360, United States

Hours

Reviews

3.8
259 reviews
5 stars
126
4 stars
45
3 stars
32
2 stars
10
1 star
46

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and items missing or added that were not requested.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Speed of Service

Numerous reviews highlighted slow service times, particularly during busy hours, with some customers expressing frustration over long wait times.

Cleanliness

Several customers noted cleanliness issues, including dirty cups and unsanitary conditions.

Management Issues

There were complaints about poor management and staff behavior, leading to a negative customer experience.
  • AW
    Angela W
    Nov 30, 2025
    1.0
    Genuinely the worst dunkin in the area. We went to this one out of convenience and we regretted it. My friend's "iced coffee" was first handed to us as a hot coffee. Then when they "remade" it, they handed us a cup of creamer with literally no coffee, i kid you not. When he went inside they ignored him for a few minutes till he had to say something. The hot cocoa we ordered was literally hot water... they added MAYBE a drop of chocolate. This is not the first time we have had issues at this Dunks either. Will be our last visit.
  • RP
    Randy Paris
    Nov 28, 2025
    5.0
    My drive-thru experience was great, A+ to the staff! They were friendly and happy and got me everything I ordered! The person that took my order even got the upsell when she asked if I wanted the hash browns. YUP! Great service!
  • JC
    Jennifer Cort
    Nov 24, 2025
    5.0
    Josh, Maddy & Nae are running quite the show over there! With all 3 of them there, your order is sure to be PERFECT! The manager Nae, runs a smooth ship over there! Everything is made correct, everyone is smiling and greeting people. They’re always willing to help! They are phenomenal! This Dunkin location is very lucky to have this little dream team!
  • RB
    Ray Boutiette
    Nov 12, 2025
    1.0
    Wishing 0 stars was an option
  • CC
    Casey Jo Calabrese
    Nov 10, 2025
    1.0
    My coffee cup was wet and gross, all runny down the sides. I wish they had wiped it down before handing it to me. My hands and my cup holders were so sticky!! How do you hand someone such a messy cup and not even provide napkins 🤬 there's no way they didn't wipe off their hands after touching it... On top of that, I asked for a sausage and egg no cheese croissant, but I received a sausage and cheese croissant, which is so disappointing! Will be avoiding this Dunks going forward

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Plymouth, MA?

Dunkin' Plymouth is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' in Plymouth offers both delivery and curbside pickup services.