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Brand Certified

Chipotle Mexican Grill

2.8
(521 reviews)
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Business Details

51 Commerce Way, Plymouth, MA
02360, United States
(774) 404-7095
https://locations.chipotle.com/ma/plymouth/51-commerce-way?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3299
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About

Mexican Restaurant
Chipotle Plymouth MA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
51 Commerce Way, Plymouth, MA
02360, United States

Hours

Reviews

2.8
521 reviews
5 stars
166
4 stars
57
3 stars
28
2 stars
36
1 star
234

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported poor food quality, including stale ingredients, small portion sizes, and unappetizing flavors.

Service Issues

Many reviews highlighted rude and unhelpful staff, with complaints about poor customer service and management.

Cleanliness

The restaurant was frequently described as dirty, with unclean dining areas and food prep stations.

Inconsistency

Customers noted significant inconsistencies in food preparation and portion sizes, leading to dissatisfaction.

Management Concerns

Several reviews suggested that the location suffers from poor management, affecting overall service and food quality.
  • RG
    Rock G
    1 day ago
    2.0
    Hey Chipotle, I’m very very angry and sorry to inform you. I just experienced the worst customer service in my life! And it wasn’t just me who had to deal with this service there were other customers complaining about this one worker. He’s a little tall guess on age (18-22), has glasses, and the worst work attitude. He carelessly wrapped my burrito, the bottom of it was barely wrapped and covered which caused it to spill out while I was eating it and me to eat it like a pig. He also noticed while he wrapped my burrito there was a big rip in the side of it and he covered it with his hand so I wouldn’t notice but I noticed before he attempted to hide it from me. This ruined my mood and didn’t want to eat it anymore but I wasn’t going to let it go to waste so I did suck up and it made me look like an absolute fool eating it. Also he did refuse me at first as I walked up to him showing initiative that I was ready and he just said no to my face and wasn’t going to help me(he was just standing by the food looking ready to take an order). He ended up calling to his co-workers who were already doing stuff to help me. Please take this into consideration and either retrain this man or fire. I strongly recommend firing him immediately. 51-9 Commerce Way Plaza - Plymouth, Massachusetts
  • NO
    narashelza de oliveira
    3 days ago
    1.0
    I placed a pickup order through DoorDash and received a notification that my order from Chipotle was ready. I have screenshots confirming it was marked as ready for pickup. When I arrived at the correct location, the staff told me my order was not there. The manager acknowledged that this “happens sometimes” but instead of remaking the order or offering a solution, she told me to “deal with DoorDash” and get back in line & reorder. I ended up having to pay twice for the same meal because DoorDash initially denied the issue. As a customer who had proof that the order was marked ready, I expected better problem-solving and customer service — especially from a manager. Very disappointing experience.
  • MS
    Mark Stallsmith
    Feb 11, 2026
    4.0
    They did a great job with our gluten free order.
  • PT
    Paul Toland
    Jan 31, 2026
    1.0
    Awful chipotle. Ingredients not fresh at all and they don’t even have all the options available. Poorly managed.
  • JL
    Jon Lacey
    Jan 13, 2026
    1.0
    Portions are about 1/2 of most other locations. Probably the 3rd or 4th time this place has been disappointing. Never again.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Plymouth MA serve?

Chipotle Plymouth MA offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.

What are the operating hours for Chipotle Mexican Grill in Plymouth MA?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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