Business Details
About
Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Pittsfield, MA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pittsfield, MA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
1,211 reviews
5 stars
322
4 stars
244
3 stars
202
2 stars
137
1 star
306
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of disrespectful behavior noted.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and food not prepared as requested.
Speed of Service
Consistent feedback indicates extremely slow service, particularly in the drive-thru, with long wait times reported.
Cleanliness and Hygiene
Concerns raised about cleanliness, including personal hygiene of staff and unsanitary conditions in the restaurant.
Management Issues
Several reviews mention poor management practices, including inability to handle refunds and lack of staff training.
- APAdam PuntinNov 17, 20251.0Gave me the wrong order at 25 min and didn’t say sorry or talk or look at me st all just angrily gave me a refund , usually great place
- KSKiro SaadOct 22, 20255.0Staff was very accommodating and helpful
- JMJi MOct 18, 20251.0The Guy taking the order was extremely disrespectful, he yelled at some of us walking inside saying we had to go through drive thru and said it with attitude. When we went around to order he was rushing us to order and then when we asked for a second to get out selections in order, he told us to hurry up because there was a line. There was only one car behind us. When we pulled up to the window he was giving is a face. After on 3 cars left and drove off annoyed. Someone else with better attitude should be taking the orders! The lady charging us at the window was very patient and kind.
- EGEron Ciccarelli (GriZz)Oct 10, 20251.0Absolute worst experience at a fast food restaurant that I have ever had! I went through the drive thru at 9pm. I was in line, behind the one person ahead of me for about 10 mins. When I pulled up to the windows, the employee charged me over $50 for an order that was not mine. He also charged me for my own order and I never received the food. I waited at the windows for about 30 mins. The employees could not figure out how to give me a refund. One of them took pictures of my car with their cell phone. I have contacted the store several times, only to receive an attitude. I have tried to be polite and it has gotten me no where. I would not recommend this restaurant. Also. The lobby has been closed for a long time. I had previously brought my disabled mom down and unloaded her and her wheelchair, just to find out that the lobby was closed. I would not recommend Pittsfield Wendy's to anyone.
- GHGarrett HaywoodOct 9, 20251.0Just got a door dash, food came cold which was fine, I asked for no tomatoes and ranch, just the lettuce bacon and cheese for the sandwich. I got a chicken sandwich with 3 slices of tomatoes, and a whole lot of ranch. No lettuce, no bacon, no cheese. They forgot my Cinnabon item. They forgot the baked potato. The chicken was even cook right, raw towards the middle. 2nd time I've had Wendy's and I dont think im coming back to Wendy's. Money well wasted. I feel like youll get better food service from scanners no adays
Frequently Asked Questions About Wendy's
Is 556 Hubbard Avenue Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Pittsfield, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Pittsfield, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (413) 242-6215.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 556 Hubbard Avenue Wendy’s serve breakfast?
Yes, this Wendy’s location in Pittsfield, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's at 556 Hubbard Avenue, Pittsfield, MA?
The drive-through is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location offer breakfast options?
Yes, the Wendy's at 556 Hubbard Avenue serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order Wendy's food for delivery near Pittsfield, MA?
Delivery is available; you can check availability and order through the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
How can I provide feedback or contact the Wendy's at 556 Hubbard Avenue?
You can contact their Customer Care team via live chat or by calling 888-624-8140, or reach the restaurant directly at (413) 242-6215. Feedback can also be submitted through Wendy's Customer Satisfaction Survey online.
Where can I find Wendy's menu pricing and nutritional information?
Menu pricing and nutrition details are available at order.wendys.com or on the Wendy's mobile app after selecting the Pittsfield location. Nutrition posters are also displayed in the restaurant.
Are there other fast food options near Wendy's at 556 Hubbard Avenue?
Yes, nearby fast food options include Chipotle Mexican Grill and Taco Bell, both within easy reach for diverse dining choices after visiting Wendy's.
What retail stores are nearby Wendy's that I might visit before or after dining?
Nearby retail stores include Michaels craft shop, Market 32 supermarket, Burlington clothing store, and BJ’s Wholesale Club.
Is there a coffee shop near Wendy's for a drink before or after my meal?
Yes, Starbucks is close by, offering coffee and cafe options to complement your visit to Wendy's.
Does this Wendy's location have a drive-through, dine-in, and takeout service?
Yes, this Wendy's location offers drive-through, dine-in, takeout, and delivery services, but does not have curbside pickup.