Panera Bread

4.0
632 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

655 Merrill Road, Pittsfield, MA
01201, United States
(413) 443-3200
https://www.panerabread.com/en-us/cafe/locations/ma/pittsfield/655-merrill-road
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Pittsfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Panera Bread
655 Merrill Road, Pittsfield, MA
01201, United States

Hours

Reviews

4.0
632 reviews
5 stars
321
4 stars
149
3 stars
70
2 stars
34
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and order mistakes.

Food Quality

Many reviews mentioned declining food quality, with complaints about small portions, incorrect orders, and unsatisfactory meal preparation.

Pricing Concerns

Customers frequently expressed dissatisfaction with high prices relative to portion sizes and food quality.

Atmosphere

While some enjoyed the ambiance, others noted issues with cleanliness and staff behavior affecting the dining experience.
  • MD
    Mary Davis
    Dec 30, 2025
    1.0
    This place deserves a ZERO rating. You request your food on a computer, I waited 35 minutes for a $15 sandwich & was not notified when it was ready. There was a wall with names — it said my order was ready. Food was nothing special, the tables were dirty, utensils were not stocked. Customers have to do everything, create the order, go pick it up, clean the table, throw away trash. What are the staff doing? As little as possible! And I could not leave a review at Panera — it wasn’t working! Hmmm.
  • DB
    Denise M. Brown
    Dec 23, 2025
    4.0
    Nice fir lunch and early dinner. Good substantial eats!
  • DN
    Deborah Nocher
    Dec 16, 2025
    1.0
    I ordered 2 coffees. Got to the coffee counter, no milk of any kind. All containers were empty. I had to flag down a worker to get half and half. Waited 20 minutes. Asked again. Was told rudely, you can see I'm working on it. Then beause i asked she made me wait again. I politely put the cups on the cash counter and said I didn't want them because couldn't get any cream. It was not busy, I was the only customer waiting. This is unacceptable behavior. The customer in front of you comes first.
  • RW
    Robert Walter
    Nov 20, 2025
    1.0
    I think the food is very low quality and it takes forever for the food to come out. I don’t recommend this place and will likely never return. Go elsewhere don’t waste your time or money!
  • ME
    melissa Ewing
    Oct 12, 2025
    1.0
    Twice in a row. They have messed up my order. On Friday I came in and they totally forgot a sandwich. I come in today and they gave my daughter the wrong sandwich
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Pittsfield accept reservations?

Panera Bread in Pittsfield does not accept reservations.

What are Panera Bread's operating hours in Pittsfield?

Panera Bread Pittsfield is open from 6:30 AM to 9:30 PM Monday through Thursday, 6:30 AM to 10:00 PM on Friday and Saturday, and 6:30 AM to 9:00 PM on Sunday.