Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Pittsfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
387 reviews
5 stars
193
4 stars
86
3 stars
52
2 stars
15
1 star
41
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some experiencing rude behavior from staff and long wait times, particularly during busy hours.
Coffee Quality
Feedback on coffee quality was mixed, with some customers enjoying it while others described it as burnt or not as good as in the past.
Food Quality
Many customers expressed disappointment with the food, citing issues like cold items, incorrect orders, and overall poor quality.
Staff Friendliness
While some reviews praised the friendliness of staff, others noted a lack of politeness and professionalism, particularly in high-pressure situations.
Cleanliness
Concerns were raised about cleanliness, particularly in the bathrooms, which affected some customers' willingness to order.
- TSThomas SkotDec 4, 20253.0. Their coffe hasnt been very good for a few years now and the food has never been all that great to begin with. Maybe its just me or maybe they switched up where they buy the beans from but it not as good of coffee as it was few years ago. Price is a bit high considering the quality.
- KSKimberly StokesNov 28, 20255.0The best dunkin donuts shop in Berkshire county is the Dalton ave location. The staff is, by far, the most polite and respectful staff. This location happens to also be the quickest with taking your order and receiving your food in ample time. I live closer to 2 other locations yet I will walk an extra half mile just to go to the Dalton ave location.
- AHAndre HendersonNov 14, 20254.0The food was heated up. Not like they actually cooked it. But it was edible.
- DLDonovan LloydOct 8, 20251.0i placed and picked up a mobile order last night, oct 7 a little over half an hour before closing. when we got into the store, we stood around waiting for about five minutes before the person behind the counter noticed/acknowledged us. they kinda glared at my partner and i and said "im assuming this is the walk in??" while roughly putting out drinks on the counter. my partner and i kinda looked at each other because we couldn't believe the attitude we were given despite placing the mobile order to be more convenient for the employee(s). We grabbed our drinks and started walking toward the door when we overheard the employee cursing about us to another customer who had walked in around the same time as us, saying something along the lines of "im so tired of this shit", and more that i couldn't hear. both the other customer and the employee kinda glared at us while my partner and i were walking out. first and last dunkin experience. unbelievable.
- SNSeven NoelOct 8, 20251.0Last night me and my partner had placed a mobile order for convenience purposes because we saw they closed in 45 minutes. We make our way into the store, wait for our drinks, after about 5 minutes the worker with (pink hair, piercings) places the drinks on the counter and just says: “i’m assuming this is the mobile order” in a very passive aggressive/condescending manner. Keep in mind, we hadn’t said a word to this worker, she didn’t even say hello when we walked through the door, and blatantly ignored us, until placing our drinks on the counter and walking over to the other customer waiting to order. WHEN she gets to this other customer, she quietly mumbles something under her breath about me and my partner TO a customer and we didn’t even say a SINGLE word to this girl (cause she didn’t even acknowledge us), and didn’t cause a hard time. we actually placed the order on the app so it was faster and it’d be ready, once we arrived. I think it’s extremely unnecessary and EXTREMELY unprofessional to have a worker that is rude and passive aggressive to customers. Absolutely disappointed in our experience.
Frequently Asked Questions About Dunkin'
What are Dunkin's operating hours in Pittsfield, MA?
Dunkin' in Pittsfield, MA is open daily from 4:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What kinds of meals does Dunkin' serve at this location?
This Dunkin' location serves breakfast, lunch, and brunch options.
Are there any special holiday drinks currently available at this Dunkin'?
Yes, during the holiday season Dunkin' offers new and returning drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and Berry Sangria Refresher.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.
Does this Dunkin' have a drive-thru service?
Yes, this Dunkin' location has a drive-thru to conveniently serve customers.
What payment methods are accepted at this Dunkin' in Pittsfield?
This Dunkin' accepts both credit and debit card payments.
Are there any nearby places where I can get a haircut before or after visiting Dunkin'?
Yes, nearby you can find 'Sim's Barber Shop', 'Hair by Jamie', and 'International Hair Design' for haircuts and beauty services.
Is there a nearby bank if I need to withdraw cash before buying at Dunkin'?
The Pittsfield Cooperative Bank is nearby and can be useful if you need banking services or cash withdrawals before visiting Dunkin'.
What fun or leisure spots are close to Dunkin' in Pittsfield?
Crane Playground, an amusement park and local attraction, is near Dunkin', making it a great spot to visit before or after enjoying your meal or coffee.