Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Pittsfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
206 reviews
5 stars
92
4 stars
52
3 stars
32
2 stars
10
1 star
20
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and poor management, leading to frustration.
Coffee Quality
While many praised the coffee as great, there were numerous complaints about poorly prepared drinks and inconsistent quality.
Staff Attitude
Feedback on staff attitude was mixed, with some customers noting friendly service while others experienced rudeness or lack of professionalism.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness, particularly regarding food preparation and equipment.
Overall Experience
The overall experience varied significantly, with some customers expressing loyalty and satisfaction, while others vowed not to return due to negative experiences.
- PKPeter KrupkaOct 21, 20251.0Wait in line 10 minutes only to be told this is the last customer where closing the lobby!!! Only because they can’t keep up !
- MMMichael MoranOct 4, 20252.0If there's no other coffee around then it'll do
- TMTom MàsseySep 30, 20255.0Always the best coffee with great service.
- TJTyler JamesAug 18, 20252.0I’ve never had the simplest order get messed up so many times and have the most strange interactions in a drive thru at any other Dunkins except this one. I get in line and say “medium hot French vanilla cream no sugar”, they repeat gibberish back to me. I slow down and repeat my order again “medium hot French vanilla cream no sugar”. They repeat back “with milk?” So I say again “medium hot French vanilla cream no sugar”. They responded the amount I owe. I pull up to pay at the next window. The girl hands me some iced lemon Frappuccino with milk. I look at her and say “nope” “medium hot French vanilla cream no sugar”. She says “oh ok yup the medium hot”. I pay, she hands me my coffee, and I drive off. I take a sip, it’s a medium hot Carmel macchiato. I just wanted my medium hot French vanilla cream no sugar.
- SDSherry DyerJul 11, 20253.0I ordered two coffees one black and one with three sugars and light unfortunately I should have checked my coffee before I went out because no cream was ever added
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Pittsfield, MA?
Dunkin' in Pittsfield, MA is open daily from 5:00 AM to 8:00 PM.
What types of meals does Dunkin' serve at this location?
This Dunkin' location serves breakfast, lunch, and brunch.
Can I order Dunkin' products for delivery or pickup?
Yes, this Dunkin' offers both delivery and curbside pickup services.
Does Dunkin' in Pittsfield have a drive-thru service?
Yes, this location features a drive-thru for quick and convenient service.
What holiday drinks are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.
How can I order ahead from Dunkin' in Pittsfield?
You can order ahead using the Dunkin' app available on both iOS and Android, or order online through their ordering website.
What specialties does Dunkin' offer at this location?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there any nearby convenience stores to Dunkin' in Pittsfield?
Yes, O'Connell's Convenience Plus and Alltown convenience stores are near Dunkin', useful for quick stops before or after your coffee run.
What dining options are near Dunkin' in Pittsfield for after your visit?
You can try Ramunto's Pizza Express for pizza or The Roasted Garlic for American food and drinks after visiting Dunkin'.
Which nearby transit or automotive services can help customers get to Dunkin'?
Nearby automotive services like Mass Inspections, U-Haul Moving & Storage, and Crawford's Service are available, and gas stations like Shell and O'Connell's Convenience Plus can help with fueling if driving to Dunkin'.